What are the responsibilities and job description for the Project Manager position at Concurrency, Inc.?
Who We Are
At Concurrency, we embody innovation. We're not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge and pushing boundaries to redefine what's achievable. Recognized as a Microsoft Gold Partner, a ServiceNow Elite Partner, and recipient of multiple Partner of the Year awards, Concurrency is synonymous with excellence. If you're fueled by the desire to transform technology into real-world solutions, join us and unleash your potential as a change catalyst.
Who We’re Looking For
We’re excited to add a Project Manager to our Customer Success team. In this role, you’ll manage multiple large-scale digital transformation projects for enterprise-level customers. You’ll apply your proven track record of leading agile projects to success by managing others, proactively mitigating risks and resolving potential escalations. You’ll work closely with external customers, building rapport and serving as a liaison between their business and delivery teams. You’ll drive effective, timely solutions that fulfill both strategic and operational needs.
At Concurrency, we believe in living out our core values every day. These principles guide our actions, decisions, and interactions:
- Be Yourself: Be the best version of your whole self. Your authenticity matters.
- Be Bold: Bravely and respectfully take risks and challenge the norm.
- Have a Growth Mindset: Be open to learning and apply your expertise.
- Be the Difference: Ensure that every interaction with your colleagues, clients and community improves their lives. Pay it forward.
- Assume Positive Intent: Lead with giving the benefit of the doubt.
What You'll Do
- Maintain control of time, scope and budget across the lifecycle of multiple projects
- Lead teams of consultants of all levels to successful project delivery
- Facilitate customer meetings and drive results to stakeholders with the customer’s technical, management and executive teams
- Submit daily hours billed to cloud-based project management software, Kantata, for time tracking
- Provide program updates and communicate project status to senior-level stakeholders
- Create, manage and execute project plans adapted to the customer environment
- Work in multiple disciplines, across industries, and build customer knowledge and credibility quickly
- Represent the project in client-facing settings, articulating value, progress, and roadmaps with authority
- Own the room during demos, retrospectives, and steering committee meetings
- Identify potential risks and roadblocks and develop specific plans to mitigate or address any concerns
- Partner with technical leads to identify process improvement opportunities, provide optimization recommendations and solutions
- Escalate and drive resolutions for issues or risks and associated with pipeline, capacity and or scope
- Build trust and act as a mentor to customers on industry-standard best practices
What You'll Need
- Bachelor's degree in computer science, Information Technology, Management Information Systems, Business Analytics or Business Administration
- 3 years of project management experience across various methodologies (Agile, Waterfall, SAFe)
- Proven experience working as a Project Manager on Agile application development focused projects
- Confidence in public speaking, with the ability to influence without authority through clear, persuasive communication and a calm, confident demeanor.
- Natural communication and an ability to thrive in front of a room whether it’s a sprint review or a boardroom pitch.
What Will Set You Apart
- Master’s Degree in Business Administration
- Experience working in a professional services environment
- CSM (Certified Scrum Master) or other Agile earned certifications
- Experience and willingness to help a growing organization mature delivery processes and methodologies
- Background in organizational change management