Hotel Night Auditor/ Overnight Guest service Agent

Job Overview
Join our dynamic hospitality team as a Hotel Night Auditor and Overnight Guest Service Agent, where you will be the welcoming face and vigilant guardian of our property during the overnight hours. In this energetic role, you will ensure seamless guest experiences by managing front desk operations, handling guest inquiries, and maintaining accurate financial records through night audits. Your proactive approach and hospitality expertise will create a safe, comfortable environment for our guests while supporting the overall success of our hotel. This position offers an exciting opportunity for those passionate about hospitality management and delivering exceptional guest services around the clock.

Duties

• Greet and assist guests with check-in, check-out, and any special requests during overnight hours
• Manage multi-line phone systems with professionalism, providing information and support to guests and staff
• Conduct nightly audits to reconcile financial transactions, update reports, and ensure accuracy of guest accounts
• Handle guest inquiries, complaints, and requests promptly to foster positive guest relations
• Monitor security cameras and perform routine safety checks to maintain a secure environment
• Maintain detailed records of all transactions, incidents, and shift activities for reporting purposes
• Support front desk operations by managing reservations, cancellations, and room assignments efficiently

Requirements

• Proven experience in hotel management or front desk operations within a hospitality environment
• Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly valued
• Knowledge of night audit procedures, hotel management systems, and guest relations best practices
• Excellent phone etiquette and experience handling multi-line phone systems in a fast-paced setting
• Ability to work independently during overnight shifts while maintaining high energy levels and attention to detail
• Hospitality management background with a focus on guest services, security protocols, and hotel operations
• Flexibility to adapt to changing priorities and handle sensitive situations professionally

This vibrant role is perfect for motivated individuals eager to make a positive impact on our guests’ overnight experience. If you thrive in a fast-paced environment where hospitality excellence is your priority, we invite you to join our team!

Pay: $21.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Work Location: In person

Salary : $21 - $22