Academic Support Coordinator

Concordia University Chicago (CUC) invites applications for the full-time, exempt position of Academic Support Coordinator. This position reports directly to the Director of Academic Support and Associate Dean of Students, Academic Resources, and is located in River Forest, IL. This position is responsible for assisting the Director of Academic Support in managing the day-to-day operations of the CULearn academic programs, including assisting with student staff training and supervision. In addition, the Academic Support Coordinator will assist in developing and promoting educational support programming and initiatives and represent CULearn at various campus events.

Responsibilities/Duties:

• Promotes and coordinates the use of CULearn academic support services across the student population in-person across campus, virtually in online courses, and via social media
• Researches, develops, and leads study-skills workshops and academic coaching sessions
• Surveys, assesses, and reports academic support program outcomes
• Assists with the recruitment, training, professional development, and scheduling of student staff
• Serves as a mentor and resource for all students, including those who receive learning accommodations or who are on academic probation
• Sends and files student letters of accommodation
• Provides professional, responsible, timely, and compassionate communication with all university stakeholders
• Collaborates with faculty and staff to promote academic support resources that contribute to student retention
• Represents CULearn at undergraduate orientations, admitted student days, visit days, and other recruitment initiatives for incoming students and their families
• Conferences with prospective students and their families during admission tours on an as-needed basis
• Collaborates with the Associate Dean of Academic Resources to develop an Oak Park River Forest community tutoring program
• Candidates must support and be committed to the mission and identity of Concordia University Chicago, a university of the Lutheran Church - Missouri Synod (LCMS)

Skill Sets:

• Bilingual Spanish is preferred but not required
• Ability to communicate using American Sign Language is preferred but not required
• Working familiarity with using social media in a professional capacity
• Strong interpersonal/human relations skills with students, institutional personnel, and the public
• Excellent verbal, written, and listening skills
• Commitment to supporting the needs of students, especially those from underrepresented populations
• Ability to work collaboratively but also independently
• Ability to maintain confidentiality
• Ability to meet deadlines and problem-solve effectively
• Enthusiastic supporter of Lutheran higher education and Concordia University Chicago
• Technologically proficient; knowledge of programs such as Microsoft Office, Navigate, Banner, DegreeWorks, Blackboard Learn, Blackboard Analytics/Intelligence, Argo, or Qualtrics is a plus
• Exhibits a service mentality toward all stakeholders
• All communication with stakeholders is effective, professional, accurate, and timely
• Improves work performance and that of others by being receptive to and appropriately sharing information
• Ability to work afternoons and evenings

Minimum Experience Required:

• Record of strong undergraduate achievement
• History of campus engagement
• Experience with event organization and promotion

Education Requirements:

Bachelor's degree in Communication, Marketing, Design, Education, Humanities, or a related field required

Compensation and Benefits:

Starting range is dependent upon individual qualifications and experience. Concordia University Chicago benefit options include, but are not limited to, the following:

• Health, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and/or Health Savings Account (HSA)
• Disability and Survivor Plan (Basic Life Insurance)
• Employee Assistance Program (EAP)
• Retirement Pension Plan
• Retirement 403(b) Savings Plan
• Supplemental Life Insurance
• Accidental Death and Dismemberment Insurance
• Accident Insurance
• Critical Illness Insurance
• Tuition benefits (available for employees and their qualified dependents)

Application Information:

Interested individuals should include a cover letter, resume, and references with their online application.

Concordia does not discriminate in the employment of individuals based on race, color, national or ethnic origin, disability, sex, or age. As an institution of The Lutheran Church-Missouri Synod, however, and to the extent allowed by law, Concordia University reserves the right to give preference in employment based on religious affiliation.

Concordia University Chicago does not generally sponsor for employment visas except for positions that oversee, teach or support our international programs.

About Concordia University Chicago:

Concordia University Chicago is a liberal arts-based Christian university founded in the Lutheran tradition. Through its College of Theology, Arts & Humanities, College of Business, College of Education, and College of Health, Science & Technology, Concordia-Chicago offers more than 160 areas of study in small classes taught by professors who are passionate about teaching and student success. All undergraduate and graduate degrees are fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.

Concordia University Chicago has been recognized as a College of Distinction since 2010, and is consistently ranked among the Best Regional Universities-Midwest by U.S. News & World Report. For more than a decade, combined undergraduate and graduate enrollment has exceeded 5,000 students. Concordia University Chicago is located in River Forest, 10 miles west of downtown Chicago. Learn more about our commitment to higher education, rooted in the Gospel, at CUChicago.edu.

Steadfast in Jesus Christ as revealed in the Holy Scriptures, Concordia University Chicago promotes academic rigor in its liberal arts and professional programs; grounds students in objective truth, integrity, and excellence; and practices faithfulness to the Confessional teachings of the Lutheran Church - Missouri Synod, as it forms students for vocations in church, family, and the world.

Salary : $50,000 - $59,800