What are the responsibilities and job description for the Customer Service position at Concordia International Forwarding Corporation?
Concordia is an International Freight Forwarder dedicated to the concept that a service company such as ours must become an extension of the client's office. In the ever-changing economic world of today's marketplaces, flexibility is a must. The ability to adjust to the customer's product and needs is a key element of Concordia’s service philosophy and the direct link between the customer and the business is our dedicated employees.
We are looking for a dedicated, full-time hard working Customer Service Representative who will thrive in a fast paced environment.
Responsibilities
- Answering all incoming calls.
- Receiving and processing all fax and email messages.
- Generating quotes.
- Troubleshooting and resolving all customer issues.
- Work directly with sales managers and representatives to implement the customer service portion of operations.
- Provide a high level of customer service by developing and maintaining a strong relationship with customers’ front line personnel.
- Advise customers on payment terms.
- Arrange for pick up freight from the shippers location.
- Processing both HAWB and MAWBs.
Key Skills & Qualifications
- High school diploma
- Knowledge of transportation, logistics, or freight forwarding.
- Must have time management skills and the ability to multi-task.
- Strong communication in telephone, email, and interpersonal skills.
- Must be able to comply with all TSA regulations as Concordia is a CCSF.
- Strong customer service, organizational skills and attention to detail is a must.
- Proficient computer skills and standard PC application skills required.
In this role you can expect:
- Competitive Salary & Bonus Program
- Medical Benefits
- Paid Time Off (Holidays & Vacation)
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Salary : $29,968 - $43,959