What are the responsibilities and job description for the Corporate Trainer position at Concordance?
The Corporate Trainer is responsible for developing and leading the facilitation of a variety of employee training programs. This role partners with the leadership to deploy and execute core learning programs and initiatives across the organization. Also collaborate with Human Resources to provide teams with customized training solutions and experiences, handling the increasing demands for training team members as Concordance expands into new markets across the country and working to reduce the time to succeed in their roles.
Concordance is a CARF-accredited nonprofit that offers holistic, and evidence-informed services to individuals returning to their community from prison. Founded in 2015 by Danny Ludeman, former CEO of Wells Fargo Advisors, Concordance has lowered the rate of reincarceration by 56 percent among its
participants who have been released from prison in the last three years. The nonprofit works with individuals in three primary areas: behavioral health and wellness; education and employment; and community and life skills. Concordance is committed to healing individuals, reuniting families, transforming communities, achieving racial equity, and advancing the
field of re-entry services. Headquartered in St. Louis, Concordance is working toward national expansion, with plans to bring its re-entry model to 11 additional cities nationwide over the next five years.
This position reports to the Chief Administrative Officer.
Major Duties:
Deliver high impact, engaging, and motivational training to build organizational capability.
Serve as a master trainer/facilitator for a variety of training programs.
Research, develop, schedule, and deliver all training to Concordance team members.
Understand compliance-related training topics associated with CARF.
Provide input/consultation on prioritizing company-wide training programs.
Deliver an integrated training curriculum that supports short/long-term business priorities/strategies.
Develop, implement, and maintain training materials.
Collect data, metrics, etc. for quality improvement purposes as related to training activities.
Utilize evaluation data to recommend changes in instructional methods and training effectiveness.
Determine need for team members’ re-training opportunities for effectiveness and confidence in their roles.
Coordinate and work with all departments on updates, documentation, and policies as developments and changes are required or needed for training and processes.
Track and understand training needs for each position within Concordance.
Meet with CAO and department heads to develop training plans.
Other duties as assigned by CAO and the needs of Concordance.
Working Conditions:
Office environment. Position may require occasional in- and out-of-state travel.
Physical Demands:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This person must be able to sit or stand at a personal computer for a reasonable length of time typing and reading. This person must be able to see, hear, speak, walk, and sit. Must be able to use hands and fingers to handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl. Vision abilities required for this job include close vision, distance vision, peripheral vision, depth perceptions, and the ability to adjust focus. Drive vehicle. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Budget Responsibility:
None
Supervisory Responsibility:
None
Qualifications:
Demonstrated track record training, coaching, and developing professionals.
Willingness and ability to quickly learn business practices, policies, and procedures.
Ability to train with energy, enthusiasm, and dedication.
Must be able to deliver training on behavioral health interventions and assessments.
Capable of utilizing a multitude of delivery techniques and activities, to engage learners while relating critical concepts.
Ability to research, design, and conduct effective training for learners within a classroom setting and in distance learning environments.
Ability to work with all levels of management to establish training goals and objectives through needs assessment.
Possesses and applies a broad knowledge of training and development techniques, tools, and processes.
Strong communication, presentation, and interpersonal skills.
Excellent time management and organizational skills.
Must be a self-starter, highly intuitive and solution minded.
Strong decision making and problem-solving skills.
Ability to multitask and prioritize in a dynamic environment where priorities change quickly with fixed timeframes.
Technologically savvy and familiar with the use and basic support for Microsoft Office, training software programs, video and learning management systems (LMS).
Ability to speak knowledgeably about Concordance and answer questions a new hire may have.
Detailed oriented, with proficient proofreading skills.
Excellent interpersonal skills and ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
Sensitivity to confidential matters required.
Strong communication skills with ability to listen, speak and write in a clear, thorough, and timely manner using appropriate and effective tools and techniques.
Mission focused.
Education, Experience, and Licensure:
Bachelor's degree in human resources or related field and/or equivalent experience.
3-5 years of professional or technical experience in a business setting, where the primary duties involved formal classroom training, training course design and development, and/or curriculum planning.
Hands on experience with various training processes (classroom, remote, hands on, etc.).
LCSW, LPC, or related license (preferred).
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