Student Support Services Program Associate

Posting Details

Position Information

Job Category
Staff

Position Title
Student Support Services Program Associate

Working Title
Student Support Services Program Associate

Scheduled Hours Per Week
37.5

FLSA Status
Non-Exempt

Job Summary

Job Summary

Concord University is seeking an organized and dependable Administrative Associate to support the daily operations of its federally funded TRIO Student Support Services (SSS) program. This position provides administrative and clerical support to program staff, assists with student communications and outreach, maintains accurate student and program records, coordinates schedules and activities, and supports the overall operation of the program.

The Administrative Associate will also assist with grant-related documentation, data collection, reporting, and recordkeeping to help ensure compliance with federal grant requirements and support the program's goals of student retention, academic success, and graduation.

This is a full-time, 12-month, benefits-eligible position funded through a federal grant.
Continued employment is contingent upon the availability of grant funding.

Duties and Responsibilities

Duty/Responsibility

• Assist with monitoring and reconciling grant expenditures, processing invoices, purchase requisitions, and P-card transactions, and maintaining accurate financial records in accordance with university policies and federal grant requirements.
• Maintain confidential student and program records, including eligibility documentation, participation records, and services provided, ensuring accuracy and compliance with FERPA and applicable federal regulations.
• Serve as a friendly and welcoming first point of contact for students, providing daily assistance with questions, scheduling appointments, accessing program services, and connecting them with appropriate campus resources. Help create a positive, supportive environment where students feel comfortable seeking assistance and are encouraged to succeed academically.
• Collect, enter, track, and organize student and program data to assist with institutional reporting, program evaluations, and preparation of the Annual Performance Report (APR) required by the U.S. Department of Education.
• Provide daily administrative and clerical support to the Student Support Services program, including scheduling appointments, maintaining files, preparing correspondence, ordering supplies, and assisting with general office operations.
• Assist with the supervision, training, and coordination of student workers, including assigning tasks and monitoring completion of assigned duties.
• Coordinate and provide administrative support for student workshops, orientations, academic support activities, leadership development opportunities, and other grant-funded events.
• Assist with student recruitment, outreach, and retention efforts, including communicating with students, tracking participation, and connecting students with appropriate university resources and services.
• Prepare and distribute program communications, informational materials, and outreach publications, and assist with maintaining the program's website and social media content.
• Maintain organized documentation of grant activities, expenditures, and program outcomes to support compliance reviews, audits, and reporting requirements.
• Assist the Program Director with grant-related activities, program assessments, data collection, and preparation of materials for grant applications and continuation funding.
• Provide general assistance to students, faculty, staff, and visitors while maintaining a welcoming and professional office environment.
• Perform other related duties as assigned in support of the Student Support Services program and its federally funded objectives.
• Other duties as assigned

% of Time
100%

Education/Knowledge

Minimum Education
Associate's

Required Licenses/Certification

Successful applicants should have a minimum of an associate degree or equivalent; bachelor's degree preferred

Required Skills

Required Skills

• Strong computer skills, including proficiency with Microsoft Office applications, email, and data entry.
• Excellent written and verbal communication, interpersonal, and organizational skills.
• Ability to provide friendly, professional, and helpful service to students, faculty, staff, and visitors.
• Strong attention to detail with the ability to maintain accurate records and documentation.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Ability to work independently and as part of a team in a busy office environment.
• Ability to maintain confidentiality of student and financial information.
• Strong problem-solving skills and willingness to learn new systems and procedures.
• Ability to work effectively with students from diverse backgrounds and demonstrate a commitment to student success.

Preferred Qualifications

• Experience with grant reporting, budget reconciliation, or financial recordkeeping.
• Previous experience working in higher education or a student support program.
• Prior experience with federal TRIO programs, either as a staff member or participant.

Required Experience

Type of experience Needed
Experience coordinating student activities, workshops, or events.

Amount of Experience Needed (Months/Years)
More than 2 years

Posting Detail Information

Close Date

Open Until Filled
Yes

Additional Information

Concord University is a public comprehensive university with a rich history as one of the oldest institutions of higher learning in West Virginia. Founded in 1872 as a state Normal School to prepare teachers, Concord University (CU) is a public, career focused institution located in rural southern West Virginia.

Concord University (CU) offers talented individuals a wide array of fulfilling career opportunities from entry through academic or administrative professional levels. To maintain an outstanding talent pool, we employ individuals regionally, nationally, and internationally to attract top candidates.

If you are looking for more than just a job, then I encourage you to browse our website and visit our job opportunities regularly. Learn more about Concord University and why it should be your first choice, not only for quality educational opportunities but also for exemplary employment.

Applications will only be accepted through Concord University's online application site at https://jobs.concord.edu/. Review of applications will begin immediately and will continue until the position is filled. There will be a priority review deadline of 10 days from posting.
Salary is commensurate with education and experience.

Concord University is an Equal Opportunity/Affirmative Action Employer and encourages all qualified candidates to apply.

We are committed to attracting and retaining quality faculty and staff. In doing so, Concord University offers outstanding benefit packages including:

• Work week of 37.5 hrs.
• Holidays - Employees receive 13-14 Paid Holidays Annually
• Annual and Sick Leave -Staff earn up to 24 days of annual leave per year (max 360 hours) and up to 18 days of sick leave per year.
• Health Insurance - Concord University offers health insurance through West Virginia Public Employees Insurance Agency (PEIA).
• Tuition and Fee Waivers- Professional development and education opportunities including tuition waiver program for employees, spouse, and eligible dependents.
• Retirement Plans - TIAA's automatic retirement plan is a 401(a) plan into which six (6) percent of the employee's total salary is automatically withheld pre-tax and deposited into the employee's TIAA retirement account. The university matches the employees 6% contribution
• Life Insurance - Basic term life insurance ($10,000) at no cost and may purchase optional life insurance coverage with pre-tax earnings.
• Mountaineer Flexible Benefits. This is an IRS approved, tax free account that saves money on eligible health, medical, dental, and dependent care expenses.
• Annual Increment Pay

Quick Link to Posting
https://jobs.concord.edu/postings/3435