Guest Port Services agent

Benefits:

• Employee discounts
• Opportunity for advancement
• Training & development

Guest Port Services Agent
Concord Shore Services | New Orleans, LA and Mobile, AL
Part-time | Year-round |

About the role
Be the first smile cruise guests see. Our Guest Port Services Agents welcome guests at the cruise terminal and help make boarding day and return day smooth, friendly, and stress-free.

What you'll do

• Greet guests warmly and answer their questions
• Check cruise documents and photo ID
• Check guests in on our computer system
• Direct guests through check-in, security, customs, and luggage areas
• Help guests find luggage and complete lost luggage forms
• Welcome VIP guests and sign in visitors
• Set up and tidy your work area each day
• Possible key Functions could be directional, wheel Chair assist, checking in guests, meeting and greeting guests.

What we're looking for

• A friendly, professional, team-first attitude
• Customer service experience is a plus, but not required
• Comfortable on a computer, with good typing skills
• Detail-oriented, with clear English communication skills
• Able to stand for a full shift
• Calm and steady in a fast-paced setting
• Flexible availability, including weekends and holidays, based on ship schedules
• TWIC card required

Why join us
Flexible part-time schedules, a welcoming team, and the chance to share true Gulf Coast hospitality with guests from around the world.