What are the responsibilities and job description for the Front Desk Staff position at Concord's Colonial Inn?
Job Summary
We are seeking a professional and organized Front Desk Agent to serve as the first point of contact for our clients and visitors. The ideal candidate will possess excellent customer service skills, strong office management abilities, and proficiency with various computer applications. This role involves managing multi-line phone systems, handling administrative tasks, and supporting office operations to ensure a smooth and welcoming environment.
Duties
- Greet Guests in a courteous and professional manner
- Manage multi-line phone systems, screen calls, and direct inquiries appropriately
- Schedule appointments, manage calendars, and coordinate meetings using Google Workspace or Microsoft Office tools
- Perform data entry, filing, and maintain accurate records using QuickBooks or other office management software
- Handle correspondence, proofread documents, and assist with administrative tasks such as typing and document preparation
- Support bookkeeping activities and basic office accounting functions
- Maintain a clean and organized front desk area
- Provide exceptional customer support and address inquiries promptly
- Assist with clerical duties including filing, photocopying, and managing office supplies
- Support personal assistant or medical receptionist duties as needed
Requirements
- Proven experience in office management, clerical work, or administrative support
- Strong computer literacy with proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace
- Experience with QuickBooks or bookkeeping is a plus
- Excellent organizational skills with the ability to multitask efficiently
- Strong typing skills and attention to detail for proofreading and data entry tasks
- Exceptional phone etiquette with experience managing multi-line phone systems
- Bilingual abilities are highly desirable to serve diverse client needs
- Previous experience in customer service or customer support roles preferred
- Personal assistant experience or office experience is beneficial
- Ability to manage calendars effectively and prioritize tasks efficiently
This position offers an opportunity to be an integral part of our team by providing outstanding administrative support in a professional environment.
Job Type: Part-time
Projected Total Compensation: $16.50 - $18.00 per hour
Expected hours: 16 – 32 per week
Work Location: In person
Salary : $17 - $18