Retail Coordinator

Overview

Concord is the world’s leading independent music company. The Company supports more than 125,000 artists and songwriters whose works are licensed, marketed, and performed globally. Concord's growing catalog of 1.3 million songs, compositions, sound recordings, films, plays, and musicals is one of the most impactful and culturally relevant collections of creative rights in history.

Concord is headquartered in Nashville with additional offices in Los Angeles, New York, London, Berlin, Melbourne, and Miami.

As the Retail Coordinator, you'll be responsible for processing transactions and enquiries for retail/merchandise sales for Concord Theatricals’ exceptional roster of plays and musicals, ensuring that retail orders get processed, and emails are responded to in a timely and accurate manner. This role will respond to a heavy volume of calls and emails, while always providing exceptional customer service to all customers. This position deals with a very high volume of customers daily.

Responsibilities

What you'll do:  

• Provide exceptional customer service to all customers via phone and email.
• Process retail/merchandise sales transactions for Concord Theatricals in a timely manner.
• Assist the Publication & Retail department with day-to-day business and special long-term projects.

Outline of Specific Functions:

Provide exceptional customer service to all customers via phone and email.

• Provides strong customer service to a high volume of callers/customers in all markets.

• Responds to emails in personal inbox and general inboxes in a timely fashion.
• Promotes and sells Concord Theatricals shows to an existing customer base.
• Distribute incoming correspondence.

• Work with other departments to resolve customer account issues.

Process retail/merchandise sales transactions for Concord Theatricals US in a timely manner.

• Merchandise order processing, including large bulk orders and third-party sales records.
• Communicate with the retail warehouses on customer order issues.
• Process order returns and maintain return records.
• Process and maintain new organization requests.

Administrative Support for the Publications & Retail Department

• Set up retail products, including Acting Editions and ebooks, within Concord Theatricals’ point of sale systems.
• Support the release of revised plays and musicals to customers, liaising with Theatricals’ Licensing departments
• Assist in data clean-up projects, which include interdepartmental projects with Licensing, Systems & Operations, and Accounting.
• Assist Retail Manager in monthly/quarterly dunning projects.
• Sort and deliver division wide mail.

Qualifications

What you'll need:

• 1-2 years of experience in retail/customer service industry or related field required.
• Exhibits patience, self-motivation, and the ability to solve problems with short notice while managing a high volume of calls and emails.

• Excellent written and oral communication skills.
• Applicants must enjoy working as part of a motivated team and be willing to support other team members.
• Effective communication within a large team base.
• Ability to adapt to changing processes and policies.
• High proficiency with Word, Excel, and Outlook

Preferred

• A deep understanding and passion for theatre
• Experience with Salesforce

Salary Range: $50,000-$55,000

*This job is hybrid- requiring 3 days a week minimum on site. 

At Concord, we offer comprehensive medical and wellness benefits, generous time off, parental leave, charity match, paid time off for volunteering, and other fun company perks. We have beautiful new offices and a culture committed to supporting everyone’s growth and development.

Concord is an equal opportunity employer. We employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We believe that diversity, inclusion and equity is paramount for the creation of music, theater and film that celebrates and empowers all cultures.

Salary : $50,000 - $55,000