What are the responsibilities and job description for the Copyright Coordinator position at Concord Music Group, Inc.?
Overview
Concord is the independent, worldwide leader in the development, management and acquisition of sound recordings, music publishing, theatrical performance rights and narrative content. Headquartered in Nashville with additional offices in Los Angeles, New York, London, Berlin, Melbourne and Miami, Concord also has staff in Auckland, Sydney, Tokyo and Toronto. The Company’s catalog consists of more than 1 million songs, composed works, plays, musicals and active recordings which are licensed in virtually every country and territory worldwide.
Concord’s US Copyright department plays a critical role in delivering comprehensive and efficient rights management administration of our music catalogs, safeguarding copyrights and maximizing revenue for all of our stakeholders.
As the Copyright Coordinator, you'll be responsible for supporting the day-to-day operations of the Information Service function within Concord’s US Copyright department. As a key point of contact and service provider for various departments within Concord, your role will involve extensive interaction and communication with both internal teams and external clients. Your objective will be to facilitate the delivery of exceptional service by ensuring all information requests – including disputes, counterclaims, claim confirmations, label copy, and all other general rights inquiries – are reviewed, researched and responded to timely and accurately. Works under direct supervision of Copyright Manager.
The ideal candidate for this role is an effective communicator, pays attention to detail, prioritizes time management, is organized, and utilizes problem-solving/critical thinking skills. They are also keenly committed to providing service excellence, embracing continuous improvement, driving change and taking initiative. Having a growth mindset as well as working effectively under general supervision is critical to success in this role.
Responsibilities
What you’ll do:
- Provide best-in-class customer service to Concord clients, business partners and internal customers
- Help review, research and provide timely responses to claim/rights queries and information requests, from internal and external parties such as other Concord US business sectors, Concord writers and clients, Concord sub-publishers and affiliates, business partners, performing/mechanical rights societies and 3rd party writers and publishers
- Support Information Services Team by handling inquiries and requests submitted via Concord’s shared Copyright Inbox and JIRA Service Portal
- Respond to label copy requests by verifying Concord’s mechanical claims
- Manage the addition of recording information to Concord’s internal database based on mechanical licenses, ensuring our information is up-to-date and troubleshooting any issues related to the data entry in iMaestro.
- Submit company claims to the MDX portal, ensuring accuracy and compliance with relevant guidelines.Assist with research, review and interpretation of publishing agreements, providing documentation to The MLC to document Concord’s claims as part of MLC Dispute Policy
- Handle ad-hoc projects as business needs dictate or as assigned by supervisor
Qualifications
What you’ll need:
- Bachelor’s Degree or the equivalent combination of education and experience
- Minimum of 1-2 years of music publishing/copyright administration experience
- Demonstrated experience researching, reviewing, extrapolating and interpreting information from music publishing agreements
- Exceptional attention to detail with the ability to manage high volumes of work while maintaining high quality standards
- Solution-oriented with strong problem-solving skills and a drive for constant improvement
- Exceptional verbal and written communication skills. Able to articulate and explain complex information, adapting presentation and focus to varying audiences
- Proficient in Microsoft Excel (lookup functions, pivot tables, cleaning data, conditional formatting, etc.)
*This is a hybrid role requiring 3 days minimum on-site.
At Concord, we offer comprehensive medical and wellness benefits, generous time off, parental leave, charity match, paid time off for volunteering, and other fun company perks. We have beautiful new offices and a culture committed to supporting everyone’s growth and development.
Concord is an equal opportunity employer. We employ, train, compensate and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We believe that diversity, inclusion and equity is paramount for the creation of music, theater and film that celebrates and empowers all cultures.
