What are the responsibilities and job description for the Conference Services Manager position at Concord Hospitality?
Description
Responsibilities:
- Provide the highest levels of customer service to internal partners and external clients at all times. Deliver a
successful experience for the planner and attendees with the goal of garnering both repeat and referral business.
- Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear
and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
- Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details.
- Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, and other
communications required for this position. Also prepare for and participate in client site visits, tasting panels, pre- and
post-cons planning meetings, networking, and other customer-centric meetings.
- Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track,
detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room
blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract
clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
- Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as
understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
- Gain knowledge of hotel’s food and beverage products, pricing and presentation, and learn about the hotel’s function
space, audio visual, and any other details related to event success.
- Learn and use digital sales systems (i.e. Delphi, CI/TY, PMS, etc.) and understand the hotel’s revenue strategies (i.e.
product pricing, budgeted goals, etc.). Implement these tools and resources in order to accomplish individual and team
goals and efficiently complete job duties.
- Due to the nature of groups and events, be willing and able to attend customer functions as needed. The CSM may be
required to work varying schedules and at varying locations required by needs of the business.
- Most tasks performed by the CSM are conducted independently and with minimal direct supervision, or in a team
environment with the employee acting as a team leader. Endeavor to work in a unified and collaborative way -- one
that fosters team work -- and adopt an entrepreneurial spirit that enables one to make the best possible decisions for
hotel and achieve the team’s overall goals.
- Work to consistently meet the goals and performance metrics as required for this position, as outlined by hotel brand,
Concord, your Regional VPS, and your supervisor.
- Own your career development and be an advocate for training and job opportunities that will allow you to continue to
hone and develop your talents, skills, creativity, and personal and professional growth.
- Carry out any reasonable requests made by Management, and seek to comply with company’s policies and procedures.
Benefits of Working for Concord Hospitality:
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---
“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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