What are the responsibilities and job description for the Operations Manager position at Concord Hospitality Enterprises?
Concord Hospitality is seeking a motivated and results-driven Operations Manager to oversee hotel operations and ensure outstanding guest satisfaction. This role partners with department heads to align daily operations with brand strategy, drive financial performance, and foster a culture of service excellence.
As a Concord Leader you will be responsible to:
- Inspire greatness in your team.
- Encourage and support team members to reach their full potential.
- Create a work environment that is a Great Place to Work for all.
- Lead with integrity, transparency, respect, and professionalism.
- Care for your team and their families.
Responsibilities:
- Oversee daily Rooms and Food & Beverage operations, ensuring alignment with brand standards.
- Monitor guest satisfaction, analyze service issues, and implement action plans for continuous improvement.
- Partner with department leaders to develop and execute operational strategies.
- Review financial reports, monitor performance against budget, and manage expenses.
- Coach teams on occupancy, rate, labor, and controllable costs to achieve financial goals.
- Ensure compliance with policies, procedures, and brand initiatives.
- Respond to guest concerns with professionalism and stay visible to build guest relationships.
- Foster a positive, service-driven culture through communication, coaching, and recognition.
- Conduct performance reviews, training, and professional development for associates.
- Promote fairness, equity, and engagement through open communication and feedback.
- Support hotel leadership in achieving operational goals and championing change initiatives.
Qualifications:
- Proven hotel operations experience in Rooms or Food & Beverage leadership.
- Strong financial acumen with ability to analyze budgets, reports, and performance metrics.
- Excellent leadership, coaching, and communication skills.
- Demonstrated ability to build guest relationships and deliver exceptional service.
- Organized, detail-oriented, and results-driven.
Benefits (Full-Time Associates Only):
- Competitive wages
- Comprehensive medical, dental, vision, life, and disability insurance
- 401(k) with company match
- Tuition assistance
- Discounted hotel stays
- Extensive training and career development opportunities
- Performance-based bonus eligibility
Why Concord?
Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”
We are Concord!
Qualifications
- Proven skills in leadership, team management, and staff supervision
- Experience in operational strategy development and process optimization
- Proficiency in budget planning, financial management, and resource allocation
- Strong interpersonal, communication, and problem-solving abilities
- Knowledge of hospitality industry standards and best practices
- Commitment to delivering exceptional service and maintaining guest satisfaction
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred
- 5 years of experience in hotel operations or a similar role
- Flexibility to work in a fast-paced environment and adapt to evolving priorities