What are the responsibilities and job description for the Front Desk Supervisor - AC Hotel Lansing position at Concord Hospitality Brand?
Join Our Team at AC Hotel Lansing – Front Desk Supervisor Wanted!
Are you passionate about hospitality and creating unforgettable guest experiences? At AC Hotel Lansing, we blend modern design with European-inspired service, and we’re looking for a Front Desk Supervisor who shares our commitment to excellence.
As the hub of the hotel, the front desk is where first impressions are made—and as a supervisor, you’ll lead the team that sets the tone for every guest interaction. Your leadership will ensure seamless operations, uphold AC brand standards, and foster a culture of proactive, responsive, and caring service. If you thrive on engaging with people, guiding a team, and delivering elevated experiences, this is your opportunity to shine.
Why You’ll Love This Role:
- You’ll be the go-to leader for our front desk team, creating a cohesive, guest-focused environment.
- You’ll have the chance to grow—many of our supervisors advance to Assistant General Manager roles within a couple of years.
- You’ll work in a stylish, vibrant setting that reflects the AC Hotel brand’s sophisticated, modern vibe.
What You’ll Do:
- Deliver exceptional service to every guest, every time.
- Oversee check-in/check-out processes with efficiency and warmth.
- Manage reservations, special requests, and room blocks like a pro.
- Maintain a thorough knowledge of our property, amenities, and selling strategies.
- Support yield management efforts alongside the AGM and GM.
- Ensure the lobby and front desk area reflect the sleek, polished AC aesthetic.
- Uphold safety, security, and emergency procedures.
Why AC Hotel Lansing & Concord Hospitality?
- Competitive Pay & Benefits: Full-time associates enjoy medical/dental/vision coverage, life insurance, disability options, 401K, tuition assistance, and discounted rates at Concord-managed hotels.
- Career Growth: We invest in your development with training and advancement opportunities.
- Culture That Cares: Our five Cornerstones—Quality, Integrity, Community, Profitability, and Fun—are the foundation of everything we do. At AC Hotel Lansing, you’ll join a team that values you and celebrates success together.
- Stylish Environment: Work in a space designed for modern travelers, where every detail matters.
If you take pride in your work, love leading a team, and want to be part of a sophisticated, fun, and growth-oriented culture, we want to hear from you!
Apply today and bring your hospitality talent to AC Hotel Lansing!