What are the responsibilities and job description for the Courier Lead | Full Time | Concord Hospital position at Concord Hospital Health System?
Summary
The Courier Lead reports to the Courier and Transport Manager and is responsible for daily and weekly scheduling, customer relations, equipment/furniture moves, project work and assisting with administrative aspects of operations. Provide coverage for work not a part of already scheduled courier runs, which may or may not include a partial run, as well as provide overall coverage for the department. Daily management includes answering all incoming phone and text messages, responding with return call to requestor, confirming receipt of message, obtain details, prioritize, delegate or schedule request for a later date and time. Provide efficient, safe and courteous service for Concord Hospital, CHMG and affiliated clients. Working in conjunction with Receiving, Distribution, General Stores, Purchasing, Mail/Copy, the Courier department adheres to strict schedules to ensure timely pick up, deliver and transfer of products, specimens, correspondence and stat request service to all customers. Responsible for the movement of equipment and furniture between the hospital, Concord Center warehouse and affiliates, as well as organized management of said warehouse. Assesses overall work for lean opportunity and escalates issues or opportunities for improvement to the Courier and Transport Manager.
Education
High school or equivalent (GED).
Certification, Registration & Licensure
This job requires driving a Concord Hospital Vehicle. A valid New Hampshire Driver's license and proof of auto liability insurance is required upon hire/transfer into this position. The job requires compliance with Concord Hospital's Vehicle Operation and Usage Policy. An MVR verification to be performed on a pre-employment basis, and annually thereafter. The Motor Vehicle Record (MVR) from New Hampshire's Department of Motor Vehicles must meet the standards set by Concord Hospital.
Experience
None required.
Responsibilities
Working cohesively with the Transport and Courier Manager, maintains schedule and staff routes, including self.
Assists Courier and Transport Manager with ensuring policies and procedures are updated, as well as courier routes, when changes in operations occur.
Cross trains on all Courier routes to stay proficient on each for coverage as necessary.
Work towards achieving department goals. Specifically responsible for maintaining the Record Center and the movement of furniture to from the Record Center and other various locations.
Meets customer needs and solicits customers for feedback to improve service and relays these ideas to supervisor.
Adapts to changes in the work environment and manages competing demands.
Follows policies and procedures for safe and proper use of vehicles, moving equipment and tools.
Demonstrates ability to prioritize and process work effectively and efficiently.
Demonstrates competency performing role, utilizing available references, tools. Mobile delivery system, and equipment, to ensure quality results while following department policies and procedures.
Conducts daily inspection of vehicle at start of each day and operates hospital vehicles in safe manner at all times. Maintains the inside of vehicle and reports any damage or mechanical problems to courier manager.
Supports all efforts related to DNV / ISO Certification on nonconforming product.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.
Physical And Work Environment Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is HEAVY. The employee must regularly lift, carry or push/pull up to 10 - 20 pounds, frequently lift, carry or push/pull up to 25 - 50 pounds, and occasionally lift, carry or push/pull up to 50 - 100 pounds.
While performing the duties of this Job, the employee is regularly required to hear and drive. The employee is frequently required to bend, do fine motor, do repetitive motion, reach, sit, speak, squat, and walk. The employee is occasionally required to kneel, stand, and climb.
Specific vision abilities required by this job include depth perception, far vision, near vision, and peripheral vision.
The employee is frequently exposed to slippery surfaces and variable weather conditions. The employee is occasionally exposed to blood borne pathogens, bodily fluids, airborne contaminants, airborne pathogens, electrical hazards - shock, moving mechanical parts, vibration, non-weather related heat or cold, toxic or caustic chemicals.
The noise level in the work environment is usually moderate.
The Courier Lead reports to the Courier and Transport Manager and is responsible for daily and weekly scheduling, customer relations, equipment/furniture moves, project work and assisting with administrative aspects of operations. Provide coverage for work not a part of already scheduled courier runs, which may or may not include a partial run, as well as provide overall coverage for the department. Daily management includes answering all incoming phone and text messages, responding with return call to requestor, confirming receipt of message, obtain details, prioritize, delegate or schedule request for a later date and time. Provide efficient, safe and courteous service for Concord Hospital, CHMG and affiliated clients. Working in conjunction with Receiving, Distribution, General Stores, Purchasing, Mail/Copy, the Courier department adheres to strict schedules to ensure timely pick up, deliver and transfer of products, specimens, correspondence and stat request service to all customers. Responsible for the movement of equipment and furniture between the hospital, Concord Center warehouse and affiliates, as well as organized management of said warehouse. Assesses overall work for lean opportunity and escalates issues or opportunities for improvement to the Courier and Transport Manager.
Education
High school or equivalent (GED).
Certification, Registration & Licensure
This job requires driving a Concord Hospital Vehicle. A valid New Hampshire Driver's license and proof of auto liability insurance is required upon hire/transfer into this position. The job requires compliance with Concord Hospital's Vehicle Operation and Usage Policy. An MVR verification to be performed on a pre-employment basis, and annually thereafter. The Motor Vehicle Record (MVR) from New Hampshire's Department of Motor Vehicles must meet the standards set by Concord Hospital.
Experience
None required.
Responsibilities
Working cohesively with the Transport and Courier Manager, maintains schedule and staff routes, including self.
Assists Courier and Transport Manager with ensuring policies and procedures are updated, as well as courier routes, when changes in operations occur.
Cross trains on all Courier routes to stay proficient on each for coverage as necessary.
Work towards achieving department goals. Specifically responsible for maintaining the Record Center and the movement of furniture to from the Record Center and other various locations.
Meets customer needs and solicits customers for feedback to improve service and relays these ideas to supervisor.
Adapts to changes in the work environment and manages competing demands.
Follows policies and procedures for safe and proper use of vehicles, moving equipment and tools.
Demonstrates ability to prioritize and process work effectively and efficiently.
Demonstrates competency performing role, utilizing available references, tools. Mobile delivery system, and equipment, to ensure quality results while following department policies and procedures.
Conducts daily inspection of vehicle at start of each day and operates hospital vehicles in safe manner at all times. Maintains the inside of vehicle and reports any damage or mechanical problems to courier manager.
Supports all efforts related to DNV / ISO Certification on nonconforming product.
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
Know Your Rights: Workplace Discrimination is Illegal
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.
Physical And Work Environment Requirements
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Dictionary of Occupational Titles Material Handling Classification is HEAVY. The employee must regularly lift, carry or push/pull up to 10 - 20 pounds, frequently lift, carry or push/pull up to 25 - 50 pounds, and occasionally lift, carry or push/pull up to 50 - 100 pounds.
While performing the duties of this Job, the employee is regularly required to hear and drive. The employee is frequently required to bend, do fine motor, do repetitive motion, reach, sit, speak, squat, and walk. The employee is occasionally required to kneel, stand, and climb.
Specific vision abilities required by this job include depth perception, far vision, near vision, and peripheral vision.
The employee is frequently exposed to slippery surfaces and variable weather conditions. The employee is occasionally exposed to blood borne pathogens, bodily fluids, airborne contaminants, airborne pathogens, electrical hazards - shock, moving mechanical parts, vibration, non-weather related heat or cold, toxic or caustic chemicals.
The noise level in the work environment is usually moderate.
