Cleaning Team Coordinator

Position Overview

The Cleaning Team Coordinator is responsible for overseeing our cleaning teams, employee training, quality control, and daily field operations. This position plays an important role in ensuring our employees are properly trained, supported, and equipped to consistently provide excellent service to our customers.

A major focus of this role is developing strong team leaders who can effectively train and support other cleaning employees. The coordinator will oversee the training process, develop trainers, and ensure employees are meeting company standards.

This is an active, hands-on leadership position, not strictly an office-based role. The Cleaning Team Coordinator will spend time in both the office and the field, working directly with cleaning teams. While a primary responsibility is developing and overseeing employee trainers, this individual must also be willing to demonstrate proper cleaning techniques, work alongside employees during training, and assist with cleaning when necessary to ensure company standards are met.

The ideal candidate will be someone who can manage multiple responsibilities, develop others, solve problems, and take ownership of results.

Key Responsibilities

Team Leadership & Development

• Lead, support, and hold cleaning employees accountable to company standards.
• Identify and develop strong team leaders who can train and support other employees.
• Coach and mentor employees to improve performance, efficiency, and independence.
• Address employee performance concerns and provide constructive feedback.
• Build a positive, professional, and accountable team environment.

Employee Training & Certification

• Oversee the company's employee training and certification program.
• Train and develop team leaders to effectively train other cleaning employees.
• Monitor training progress and ensure employees successfully complete certification requirements.
• Provide hands-on cleaning instruction, including physically demonstrating proper cleaning techniques and working alongside employees when needed.
• Step in to assist with cleaning when necessary for training, quality improvement, or operational needs.
• Ensure training procedures are followed consistently and effectively.

Daily Cleaning Operations

• Serve as a primary point of contact for cleaning employees during assigned coverage hours.
• Help resolve employee questions, cleaning concerns, and field-related issues.
• Monitor daily cleaning activities to help ensure scheduled services are completed successfully.
• Coordinate with the Operations Manager regarding staffing needs, scheduling concerns, and customer issues.
• Identify recurring problems and develop solutions that improve team efficiency and independence.

Quality Control & Inspections

• Conduct regular cleaning inspections at residential and commercial properties.
• Ensure cleaning teams consistently meet company quality standards.
• Identify cleaning deficiencies and provide appropriate coaching or corrective training.
• Follow up on customer concerns and help ensure issues are resolved.
• Monitor team performance and identify opportunities for improvement.

Organization & Accountability

• Develop and maintain organized daily and weekly plans for training, inspections, and employee support.
• Maintain accurate employee training records, certifications, and inspection reports.
• Prioritize responsibilities and manage time efficiently between office and field duties.
• Communicate regularly with management regarding employee performance, training progress, and cleaning quality.
• Take initiative in identifying and improving processes that help the company operate more effectively.

Qualifications

• Previous leadership, supervisory, or employee training experience preferred.
• Strong organizational and time-management skills.
• Excellent communication and problem-solving abilities.
• Ability to train, motivate, and hold employees accountable.
• Self-motivated, dependable, and capable of working independently.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using computers, mobile applications, and scheduling software.
• Willingness and ability to perform hands-on cleaning tasks and demonstrate proper techniques.
• Professional cleaning experience is helpful but not required for candidates with strong leadership abilities and a willingness to learn.
• Valid driver's license required.

Work Schedule

This is a full-time position involving regular office hours, field visits, employee communication, and occasional evening or weekend responsibilities for training, inspections, or operational needs.

The Cleaning Team Coordinator must be comfortable balancing administrative responsibilities with active involvement in the field.

What We're Looking For

We are looking for someone who enjoys leading people and helping others succeed. The right candidate will be organized, proactive, and comfortable making decisions while maintaining accountability.

Success in this position means developing capable team leaders, ensuring employees are properly trained, maintaining consistent cleaning quality, and helping our cleaning teams operate efficiently with less day-to-day supervision.

We value someone who can see the bigger picture, identify areas needing attention, and follow through to achieve results.

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Application Question(s):

• This position requires working directly with cleaning employees, including physically demonstrating cleaning techniques, performing inspections, and occasionally assisting with cleaning. Are you comfortable regularly performing these hands-on duties?

Work Location: In person

Salary : $42,000 - $52,000