What are the responsibilities and job description for the Front Desk Receptionist position at Concord Chiropractic?
Front Desk Receptionist / Patient Coordinator
Pay: $18.00 – $22.00 per hour
Job Type: Part-Time
Hours:
(2 hour lunch breaks from 1-3, May be required to stay after close if patients are still being seen)
Monday: 8:45am-1pm, 3pm-7pm
Wednesday: 9:45-1pm, 3pm-7pm
Friday: 8:45am-1pm, 3pm-6pm
Location: Wilmington, DE
About Us
At Concord Chiropractic, we are committed to providing exceptional care and a welcoming, warm atmosphere for all of our patients. We are looking for an organized, energetic, and personable Front Desk Receptionist to join our team and serve as the face of our practice.
Job Summary
As our Front Desk Receptionist, you will be the first point of contact for our patients. You will oversee front office operations, manage patient flow, handle scheduling, process payments, assist patients with setting up therapies, keep patient/therapy areas fully stocked, and manage both paper and digital patient filing systems. The ideal candidate thrives in a fast-paced environment, excels at multi-tasking, and delivers stellar customer service.
Key Responsibilities
- Patient Greeting & Check-In:
- Warmly greet patients by name as they enter.
- Ensure all patients sign in accurately upon arrival.
- Provide new patients with intake packets, make copies of photo IDs and insurance cards, and assemble initial patient files.
- Payments & Billing Documentation:
- Collect copays and cash payments at the beginning of each patient appointment.
- Record all payment details accurately on the patient's Travel Card and in the office system.
- Inventory & Office Upkeep:
- Monitor and restock supplies in therapy rooms and restrooms (e.g., paper towels, face paper, essential oils, snacks, and water bottles).
- Take inventory of supplies when low and notify management for reordering.
- Keep waiting room and therapy areas clean, clutter-free, and inviting throughout the day.
- Filing & Records Management:
- Maintain and organize physical patient files and Travel Cards in the filing cabinet system.
- Scan completed intake packets, consent forms, and medical records into the digital management system.
- Pull and prep patient files/cards daily and ensure all missing signatures or required documents are collected and filed.
- Scheduling & Communication:
- Answer multi-line phone calls with professionalism.
- Manage appointment schedules using office software (ChiroTouch, Google Calendar).
- Monitor practice email for patient scheduling requests, voicemails, and medical record requests.
- Patient Flow & Therapy Assistance:
- Direct patient flow efficiently throughout the office and into exam rooms.
- Set up patients on passive therapy equipment (e.g., massage chairs, roller tables, water tables) and ensure proper hygiene/paper towel prep between uses.
- Office Setup & Closing Procedures:
- Opening: Set up the lobby and office spaces (plug in devices, turn on background music/TVs, set out outdoor parking/marketing signs).
- Closing: Secure the office at the end of the day (bring in outdoor signs, turn off electronics/TVs, restock supplies, and organize physical records for the next business day).
Qualifications
- Experience: 1 years of customer service, medical reception, or office administration experience preferred.
- Skills: Strong organizational skills, experience with physical and digital filing, basic cash handling, phone etiquette, and proficiency with computers, digital calendars, and email management.
- Attributes: High attention to detail, proactive attitude toward office cleanliness and restocking, strong multi-tasking ability, punctuality, and a friendly, compassionate demeanor.
- Physical Requirements: Ability to move around the office throughout the day, assist patients, carry supplies, handle light opening/closing tasks, and access filing cabinets.
Benefits
- Competitive pay ($18.00 – $22.00/hr, depending on experience)
- Friendly and supportive work culture
- Employee wellness discounts/perks
- Retirement Plan
Pay: $18.00 - $22.00 per hour
Expected hours: 24.0 per week
Benefits:
- Employee discount
- Paid time off
- Retirement plan
Work Location: In person
Salary : $18 - $22