Implementation Manager (Healthcare TPA)

Concierge Third Party Administrator (CTPA) administers self-funded and Minimum Essential Coverage (MEC) health plans for employers. Working alongside national benefit partners, we deliver payroll-integrated benefit programs and handle everything behind them: plan setup, enrollment, eligibility, claims and member support.

Position Overview

We're hiring an Implementation Manager to lead how new employer groups come onboard, from signed agreement to first live payroll. You'll run a portfolio of concurrent implementations, lead a team of implementation specialists, and make sure every group launches on schedule.

This is a project management and team leadership role, working alongside our Account Executives and partners. Our Account Executives own the client relationship; you own the implementation behind it. You'll build the plan, track every milestone, clear roadblocks with our technical and plan setup teams, and give Account Executives and partners what they need to keep clients informed.

Key Responsibilities

Run the implementation pipeline

• Manage every new group from signed agreement through go-live, with a clear status, next step and owner at all times
• Keep implementations on track against defined timelines
• Build a project plan for each new group covering scope, milestones, responsibilities and target dates
• Spot at-risk implementations early and escalate before go-live dates slip

Lead the implementation team

• Lead a team of implementation specialists and support their work
• Assign and balance work, and shift capacity when volume spikes
• Set goals, coach, review performance and cross-train

Work across teams

• Partner with internal teams to resolve file, integration and techincal issues on time
• Work with our plan setup team to build groups and plans in our benefits administration platform
• Keep Account Executives and partners informed so client updates are accurate and timely

Improve how we work

• Write and maintain standard operating procedures (SOPs) for each stage of onboarding
• Report pipeline health and timelines to leadership
• Bring industry best practices to keep improving the onboarding experience

Qualifications

Required

• 3 years in benefits administration implementation or onboarding, ideally at a TPA
• 2 years leading a team or managing a multi-person workflow
• A track record of managing many concurrent implementations against firm go-live dates
• Working knowledge of payroll-deducted benefits
• Strong writing skills, including SOPs, status reports and project plans
• Located within reasonable distance of our office in Oklahoma City, Oklahoma for commute to the office.

Nice to have

• Experience with payroll vendor integrations
• Project management training
• Experience working with national benefit partners or broker channels

Schedule 

This is a full-time, in-office position on a fixed Monday–Friday schedule within our service hours of 7:30 AM–5:00 PM Central. Our primary office is located in Oklahoma City, Oklahoma.

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Paid holidays

Values That Guide Us

At Concierge, we’re dedicated to meeting our clients’ unique benefits administration needs. Our team strives to create long-term partnerships and meaningful connections based on shared values with those we serve.

Empower Others

We empower those we serve to have an active role in their benefit plan administration.

Deliver Responsive Service

Our timely, sincere approach extended to offering flexible services to those we serve.

Be Humble

Being humble helps us focus less on ourselves and more on delivering for you.

Live by the Golden Rule

We treat others the way we want to be treated—kindness, understanding and humility.

Provide Creative Excellence

We stay open-minded and willing to find new ways to solve problems as they appear.

Have Fun

Because life is meant to lived with joy!