What are the responsibilities and job description for the Call Coordination Expert position at Concierge Contact Center with AI?
Note: All candidates must apply via the application process on our website in order to be considered for the position.
Apply here: https://conciergecontactcenter.com/join-our-team/
Company Description
Concierge Contact Center provides concierge, consulting, and call center services tailored to medical and dental practitioners. Operating 24/7/365, the center combines advanced technology with specialized agent training to deliver efficient call handling and appointment scheduling. Our HIPAA-certified agents excel in managing emergency calls, rescheduling appointments, and booking new patients, with many agents fluent in multiple languages. On average, our clients experience a 29% increase in new patients per month by utilizing our services.
Role Description
The Call Coordination Expert is a full-time, on-site position located in Athens, GA. This role involves managing inbound and outbound calls, scheduling and rescheduling appointments, addressing client inquiries, and ensuring a seamless communication process for all patients. The role demands adherence to established protocols, exceptional attention to detail, professionalism, and sensitivity to client privacy and confidentiality. Working on our innovative team alongside AI and AWS products will bring career growth and educational opportunities around every corner.
Qualifications
- Strong communication skills, including excellent phone etiquette and active listening
- Proficiency in call handling techniques and experience with appointment scheduling systems
- Ability to manage time efficiently and multitask in a fast-paced environment
- Familiarity with HIPAA compliance and maintaining confidentiality of sensitive information
- Experience with Open Dental, Eaglesoft, LogMeIn Host, or similar softwares
- Customer service focus with a commitment to providing a positive client experience
- Bilingual capabilities (preferred but not required)
- Proficiency with computer systems, databases, and basic typing skills
- High school diploma or equivalent required; additional customer service certifications are a plus
Note: All candidates must apply via the application process on our website in order to be considered for the position.
Apply here: https://conciergecontactcenter.com/join-our-team/