Customer Service Representative

Concierge Choice Physicians LLC (CCP), an industry leader in Concierge Medical memberships, is looking for an energetic, personable, yet down-to-earth, professional to join our Membership Specialist team serving our ever-expanding client base and membership. As a Membership Specialist (Customer Service), you will play a crucial role in assisting our valued clients and members, ensuring top notch customer service daily. Your friendly and approachable demeanor will help create a positive experience for our clients, members, potential new members and co-workers. You will work closely with various departments within CCP to enhance the already established productive team environment.

This role requires a highly organized individual with a positive attitude. Our ideal candidate will have a passion for helping others, excellent communication skills, and the ability to manage multiple tasks efficiently. Your daily contributions will directly impact on member satisfaction and retention. If you are a motivated professional looking to use your skills in a rewarding role, we encourage you to apply and help us deliver exceptional value to our clients and members.

Responsibilities include:

• Manage daily call volume recording payment details and demographics accurately in our custom database
• Handle daily inquiries for new memberships, processing agreements and cancellations
• Handle billing inquiries for members and resolve membership-related issues promptly
• Develop and maintain comprehensive knowledge of membership benefits and service offerings
• Mailing materials to clients and members
• Light filing

Requirements:

• Experience in customer service, or a related role
• Excellent verbal and written communication skills with the ability to interact professionally
• Open to learning new technology- tech savvy helpful
• Strong organizational skills and attention to detail for managing multiple tasks
• Ability to work independently as well as collaboratively in a team environment.
• Problem-solving skills with a proactive approach to addressing member and client concerns
• A customer-focused mindset with a commitment to delivering exceptional service and fostering positive relationships, with empathy and understanding

Join us in delivering exceptional service to our valued customers while growing your career in a supportive environment. The Membership Specialist (Customer Service Representative) role is the launching point for many of our staff members into more responsibilities and larger roles within the company.

Please submit your cover letter (along with your resume) letting us know why we should consider you over all other candidates who apply.

Learn more about us at www.ccpmd.com

Job Type: Full-time

Pay: $50,000.00 - $52,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Education:

• Associate (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

Salary : $50,000 - $52,500