What are the responsibilities and job description for the Case Manager position at Concierge Care Collective?
The Case Manager owns day-to-day coordination for a caseload of active Concierge Care Collective clients. You will be the person who knows where every piece of the plan stands: which appointments are set, which referrals are open, what the coach saw this week, and what the family needs to hear. You will work closely with our founders, our coaching team, and outside providers, and you will be a steady, trusted presence for the families we serve.
This is not a desk role and it is not a crisis hotline. It is a coordination role for someone who is organized, clinically literate, calm under pressure, and genuinely good with people.
Responsibilities
- Manage an active caseload of individuals across substance use, psychiatric, and medical care needs
- Build and maintain each individual's care plan, care team roster, appointment schedule, and referral tracker
- Coordinate with outside providers: therapists, psychiatrists, primary care, treatment programs, sober living, and specialists
- Review daily coach reports and translate observations into next steps, escalations, and plan adjustments
- Log regular case manager reports covering work performed, client status, provider and family contact, escalation level, and next steps
- Prepare weekly case updates for families and care teams
- Identify watch items early and escalate safety or clinical concerns to leadership promptly
- Support step-down planning as individuals transition from higher levels of care to home and community
- Communicate with family members, trustees, and advisors with discretion, precision, and warmth
- Maintain accurate, timely documentation in Concierge Care Collective's systems
Qualifications
- Bachelor's or Master's degree in social work, counseling, psychology, nursing, or a related field
- Licensure preferred: LMSW, LCSW, LPC, LMHC, LCAS, RN, or equivalent
- 3 years of case management or care coordination experience in behavioral health, addiction treatment, psychiatric care, or a related setting
- Working knowledge of levels of care, from inpatient and residential through IOP, outpatient, and recovery support
- Strong organizational skills and the ability to manage many moving parts without dropping any
- Clear, professional written communication; comfort writing for families and for professional stakeholders
- Sound judgment on when to act, when to escalate, and when to simply listen
- Discretion. Our clients are often high-profile or private, and confidentiality is non-negotiable
- Comfort with technology and willingness to learn our systems (Monday.com, HubSpot, and related tools)
What Sets a Candidate Apart
- Experience in concierge, private-pay, or high-net-worth care settings
- Existing relationships with treatment programs, psychiatrists, or recovery providers
- Experience supporting families through interventions, discharges, or transitions of care
Schedule and Expectations
- This is a full-time, salaried W-2 position. Most work happens during business hours, with some evening and weekend availability expected for escalations.
- Occasional travel to meet individuals, families and providers.
Why Concierge Care Collective
You will join a small, senior team at an early and important stage. Your caseload will be manageable enough to do the work well, your judgment will be trusted, and the impact of your work will be visible every week. Success looks like this. Plans that hold. Families who feel informed. Individuals who get steadier, one week at a time.
To Apply
Send your resume and a short note on why this work matters to you to info@conciergecarecollective.com