Caseworker II/HCS Service Coordinator Mentor

At MHMR Concho Valley, our mission is “Working together to help people help themselves.”

If you are serious about making a difference, we guarantee you’ll love being a part of the MHMR Concho Valley.

Under the general direction of the IDD Authority Director, the Service Coordinator Mentor is responsible for mentoring service coordinators with performance of service coordination functions and activities.  Functions and activities include but are not limited to; planning, training, providing consultation and problem solving, demonstrating, collaborative support, positive and non-evaluative feedback, and emotional support.  Position requires moderate to extensive travel to consumer homes and flexible scheduling.  A cellular phone is required.  The Service Coordinator Mentor provides Service Coordination functions as outlined by Texas Administrative Code, 40 TAC, Chapter 2, Subchapter L: Service Coordination for individuals with intellectual and developmental disabilities. Duties outlined under this code include: coordinating the development of each assigned consumer’s Person Directed Plan, coordinating and monitoring services, monthly contact with each assigned consumer, and working closely with private and public providers of Home & Community-Based Services, Texas Home Living Services, and General Revenue Services.  Additional duties include building relationships and partnerships with consumers, and family members; assisting consumers in determining outcomes; incorporating the values of Person Directed Planning; referring to community resources; maintaining Medicaid eligibility; monitoring services and supports; resolving problems or concerns; and working within timeframes.

EDUCATION, TRAINING, & EXPERIENCE

• Bachelor or advanced degree from an accredited college or university with a major in a social, behavioral, or human service field including, but not limited to, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice.
• Prefer one (1) year experience in like or similar position, either public or private.
• Education will be considered in lieu of experience.

ESSENTIAL TASKS

• A service coordinator mentor must have a good understanding of Intellectual and Developmental Disabilities and the aspects of the condition as it relates to the population served.
• The mentor must be able to motivate, train and coach others.
• The service coordinator mentor must be able to work autonomously in a fast-paced environment.
• A service coordinator mentor must be able to demonstrate, either through experience or education, the ability to work in a rapid pace environment in an organized and professional manner.
• A service coordinator mentor must have the ability to self-monitor production and quality with minimal assistance.
• The service coordinator mentor must maintain basic knowledge and familiarity with data systems including business software such as Microsoft Word and Excel.
• The service coordinator mentor must possess and maintain the ability to develop productive relationships with individuals and family members that focus on individual specific outcomes.
• A mentor must have the ability to recognize barriers and coordination issues between service systems, and to advocate effectively for individuals served.
• The mentor must possess and maintain organizational and typing skills.
• A mentor must have the ability to communicate both verbally and in writing and have the ability to work as a team member in a diverse environment interfacing with both public and private providers.
• The service coordinator mentor must effectively communicate and work with staff, consumers, family members, visitors and other fellow employees in a manner that demonstrates knowledge of cultural diversity.

REQUIREMENTS

• Valid Texas Driver’s License required.
• Must not have more than 3 moving violations in the last 3 years.
• Must be insurable and remain insurable on Center’s insurance.
• Must be able to pass a background check.
• Must be able to complete all MHMR Concho Valley training.

SHIFT 

Monday through Friday 8 a.m. - 5 p.m.

SALARY

$3300-$3568.95 monthly

BENEFITS

We offer competitive salary and comprehensive benefit package including medical, dental, and life insurance, retirement and 457 plan, other voluntary benefits, vacation, employee choice days, sick time off and holidays. https://mhmrcv.org/wp-content/uploads/2022/12/Employee-Benefits-Sheet-01-2023.pdf

APPLICATION PROCEDURES

All applicants applying for positions at MHMRCV, please select "Apply On Company Site", then follow the steps and attach resume. 

CLOSING DATE

Open until filled. 

For questions, please email Jobs@mhmrcv.org.

Convictions related to any sexual assault, aggravated assault, drug related offense, murder, theft, battery, or any other crime involving personal injury; injury to a child, elderly individual, disabled individual, or threat to another person; abandoning or endangering a child; and aiding suicide, may make you ineligible for employment in positions, in direct contact with consumers of MHMR Services for the Concho Valley. The names of all prospective employees are cleared through the Texas Department of Public Safety to determine the existence of such records. Falsification of the application for employment is grounds for dismissal. Ask the personnel office for further information. For insurance purposes, driving records will be checked on all employees that are required to drive as stated in their position description. If an employee is determined to be uninsurable, employment may be dismissed.

MHMR Concho Valley is a trauma informed organization dedicated to creating and maintaining a safe, calm, and secure environment with supportive care, a system-wide understanding of trauma prevalence and impact, recovery and trauma specific services, and recovery-focused, consumer-driven services that applies to all staff, volunteers, contracted providers, and community partners.  MHMR Concho Valley has made an implicit commitment to prevent and reduce suicide deaths among individuals served by the Center through applying the elements of safer suicide care outlined the Zero Suicide Framework (lead, train, identify, engage, treat, transition, improve).   

EQUAL OPPORTUNITY EMPLOYER

Revised 4/29/2026

Salary : $3,300 - $3,568