Collections Representative

Job Summary
We are seeking a dynamic and detail-oriented Collection Representative to join our financial services team. In this vital role, you will be responsible for managing and recovering outstanding accounts receivable by engaging with members through effective communication and negotiation. Your expertise in financial lending will ensure accurate and timely collection processes. This position offers an exciting opportunity to contribute to the revenue cycle management process, helping our credit union maintain healthy cash flow and foster positive relationships with our members.

Responsibilities

• Contact delinquent accounts via phone, email, and written correspondence, demonstrating excellent phone etiquette and customer service skills to resolve outstanding balances efficiently.
• Analyze accounts to determine the appropriate collection strategy, utilizing knowledge of financial banking terminology.
• Negotiate payment arrangements and settlement terms with members ensuring compliance with company policies and credit union regulations.
• Maintain detailed records of all collection activities, including account analysis, account reconciliation, and documentation of payment agreements.
• Collaborate with the accounting department to ensure accurate posting of payments and adjustments within credit union software.
• Conduct account analysis to identify discrepancies, debits & credits, and other issues affecting revenue cycle management.
• Stay informed on relevant credit union rules and regulations.
• Support the overall revenue cycle management process by ensuring timely follow-up on outstanding accounts and contributing to process improvements.
• Track all member auto insurance policies and upload into the third-party system.

Qualifications

• Proven experience in financial or medical collections, accounts receivable, or related collection roles.
• Strong understanding of banking terminology.
• Excellent phone etiquette, customer service, and communication skills.
• Familiarity with financial concepts such as debits & credits, account analysis, and account reconciliation.
• Knowledge of accounts payable and accounts receivable processes.
• Ability to negotiate effectively and handle difficult conversations with professionalism.
• Basic math skills and the ability to analyze financial data accurately.
• Prior experience with telemarketing or debt collections is a plus.
• Strong organizational skills and attention to detail to ensure compliance and accuracy.
• Ability to work independently and as part of a team in a fast-paced environment. Join us and be part of a dedicated team committed to excellence in financial management and client service. We value motivated professionals who are eager to make a positive impact through their expertise in collection processes.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training

Work Location: In person

Salary : $16 - $18