What are the responsibilities and job description for the Desktop Support (O365 EUC H&F Support ) position at Conch Technologies?
Hi
Greetings.,
Position : Desktop Support (O365 EUC H&F Support )
Location: Austin, TX, Plano, and Dallas, TX (5 days a week onsite)
Duration: 12 Month Contract
Required Skills:
3-4 years of experience in EUC H&F Support.
(End User Compute – Deskside Support)
100% onsite—working from the client's office 5 days a week.
3-4 years of experience in EUC H&F Support.
(End User Compute – Deskside Support)
100% onsite—working from the client's office 5 days a week.
• Support and troubleshooting of Windows 10 & 11 Operating system, Microsoft O365 applications.
• Good customer handling skill and prior experience in Concierge (VIP Users) support
• Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
• Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
• SCCM client end installation & troubleshooting knowledge
• Basic knowledge of Networking and Active Directory
• Must have right attitude and customer centric approach.
• Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
• Incident, Service Request, and Problem Management (ITIL)
• Customer Service(including VIP Customer Service) and Communication Skills
• Vendor Coordination
• Documentation and SOP Creation
• Ability to work independently and manage onsite priorities
• Collaboration with Infrastructure, Security, and Engineering Teams
Thanks & Regards,
Nayak Teketi | US IT Recruiter
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Conch Technologies, Inc |