Quality Improvement Project Specialist

Quality Improvement Project Specialist

Why Work at Concerto? What is in it for you?

• Competitive pay
• Clinical/Corporate Career Advancement
• Medical, dental, vision, short- and long-term disability benefits
• Pet Insurance
• 401k match of 50% up to 6% of salary
• PTO
• Paid Holidays
• Discounts through Nectar
• Employer Paid Employee Assistance Program

You Might Be a Good Fit If You are…

• Skilled in healthcare quality and process improvement, with experience leading projects that drive measurable outcomes.
• Strong analytical and data-driven mindset, able to turn complex data into clear insights and action steps.
• Experienced with Lean/Six Sigma tools and improving workflows, efficiency, and clinical processes.
• Effective collaborator and communicator, comfortable working across clinical, operational, and technical teams.
• Detail-oriented problem-solver who can manage multiple projects and support innovation across the organization.

Who Are We?

Concerto Renal Services is an industry leader in nursing home dialysis. We are a rapidly expanding business with a simple mission: reimagining dialysis care, one community at a time. Our model focuses on ensuring those with end-stage renal disease receive the best possible care through a more convenient, centralized, continuous care model.

Why is this Role Essential?

The Quality Improvement Project Specialist (QIPS) is responsible for identifying, developing, and executing initiatives that enhance clinical outcomes, operational efficiency, and patient safety across all Concerto markets. This role will report to the Director of Quality & Regulatory Compliance and drives data-informed decision-making through process mapping, analytics, and collaboration with Quality, Regulatory, and Operations teams. The QIPS acts as a change agent - translating insights into measurable improvements that align with Concerto’s strategic goals and regulatory requirements.

This position requires a strong foundation in process improvement methodologies (Lean, Six Sigma, or equivalent), proficiency with data and technology platforms, and the ability to collaborate across clinical, operational, and technical teams to deliver sustainable quality advancements.

What Will You Do?

Project Leadership and Execution

• Leads design, planning, and implementation of enterprise and regional quality improvement projects focused on efficiency, patient safety, and regulatory compliance.
• Utilizes data analytics to identify process bottlenecks, performance variation, and improvement opportunities across facilities.
• Applies Lean, Six Sigma, or other improvement methodologies to streamline clinical workflows and enhance staff productivity.
• Facilitates cross-functional project teams — coordinating input from Operations, Clinical, IT, and Quality teams to ensure alignment and progress.
• Develops project charters, timelines, key performance indicators (KPIs), and progress dashboards.
• Tracks outcomes of all improvement initiatives, ensuring they are measurable, sustainable, and aligned with organizational goals.
• Supports post-implementation monitoring to validate sustained performance improvement.

Data Analytics and Technology Integration

• Collaborates with BI and Data Engineering teams to extract and interpret data from Power BI, Renvio, EQRS, and other platforms.
• Designs reports and visual dashboards that clearly communicate trends, outcomes, and opportunities.
• Validates accuracy of data used for decision-making and process improvement initiatives.
• Identifies opportunities to automate data collection and reporting processes to improve efficiency.
• Supports integration of new digital tools and workflows that enhance staff efficiency and compliance monitoring.

Process Improvement and Innovation

• Maps end-to-end workflows for critical clinical and operational processes (e.g., anemia management, missed treatments, infection tracking).
• Identifies redundant, manual, or error-prone steps and recommends streamlined alternatives.
• Develops standardized templates, toolkits, and protocols to reduce variation across regions.
• Serves as a subject matter expert on process improvement methodologies and teaches basic CQI principles to team members.
• Partners with IT and Operations to test, pilot, and scale new tools or processes that improve quality and operational outcomes.
• Continuously monitors national ESRD trends, CMS QIP updates, and best practices to inform Concerto’s innovation strategy.

Collaboration and Communication

• Works closely with the Director of Quality & Regulatory Compliance and RQRMs to prioritize improvement initiatives and align with corporate objectives.
• Provides regular progress updates and outcome summaries to executive leadership.
• Partners with RQS and RCS to ensure improvement projects are supported by accurate data and compliance tracking.
• Collaborates with CONs to operationalize project findings at the field level.
• Facilitates stakeholder feedback sessions to evaluate process changes and document lessons learned.

Training and Knowledge Sharing

• Develops training materials and presentations for improvement initiatives.
• Supports leadership and staff education on change management, process redesign, and CQI principles.
• Creates concise “project playbooks” to ensure improvements can be replicated in other markets.

Other Responsibilities

• Participates in QAPI, leadership, and performance review meetings to present data, findings, and project results.
• Performs other duties as assigned; responsibilities are not limited to those listed above.

Compensation: $90k - $104k

Salary is dependent upon several factors, including but not limited to the following: a candidate’s experience in this position and/or the dialysis industry in general, location of the position in question, urgency of company need, timeline of required to fill position, and other potential and/or applicable factors that emerge from time to time. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What’s Required?

• Bachelor’s degree required; Master’s degree preferred in Nursing, Healthcare Administration, Quality, or a related field.
• Lean Six Sigma Green Belt certification preferred.
• Dialysis or ESRD experience strongly preferred.
• Minimum of 3–5 years of experience in healthcare quality, project management, or process improvement.
• Proven ability to lead multiple projects simultaneously and deliver measurable results.
• Demonstrated proficiency in Microsoft Power BI, Excel, SharePoint, and project management software.
• Strong analytical and critical-thinking skills with the ability to translate data into actionable insights.
• Excellent written and verbal communication skills.
• Experience facilitating cross-functional teams and promoting change in complex environments.
• Creative problem-solver who can think strategically and execute tactically.
• Demonstrated commitment to continuous improvement and innovation.

Physical Requirements & Work Environment

Primarily office or remote-based, with occasional travel to facilities for project assessment, validation, or pilot implementation. Must be able to work across multiple time zones and collaborate virtually with cross-functional teams.

Salary : $90,000 - $105,000