What are the responsibilities and job description for the Network Support Technician position at Conceras?
Position Title: Network Support Technician
Location: San Diego, CA
Clearance Required: Active Top SecretOverview
The Network Support Technician will provide network, desktop, and on-site technical support for the Portsmouth Naval Shipyard Detachment in San Diego (PNS-DET). This role combines traditional network support duties with hands-on field work, desktop support, and secure equipment handling in operational Naval environments—including work aboard submarines and pier-side facilities. The ideal candidate has a mix of Help Desk experience, switch configuration capability, cable handling skills, and the ability to operate confidently in tight, high-security, Navy workspaces.Key Responsibilities
Network Support & Troubleshooting
Required
Location: San Diego, CA
Clearance Required: Active Top SecretOverview
The Network Support Technician will provide network, desktop, and on-site technical support for the Portsmouth Naval Shipyard Detachment in San Diego (PNS-DET). This role combines traditional network support duties with hands-on field work, desktop support, and secure equipment handling in operational Naval environments—including work aboard submarines and pier-side facilities. The ideal candidate has a mix of Help Desk experience, switch configuration capability, cable handling skills, and the ability to operate confidently in tight, high-security, Navy workspaces.Key Responsibilities
Network Support & Troubleshooting
- Configure and troubleshoot network switches (Cisco or similar).
- Diagnose communication issues between endpoint devices and switches.
- Update IOS/firmware on switches, routers, and wireless access points.
- Support installation, removal, and reinstallation of network equipment during submarine or barge moves.
- Map network drives, assign IP addresses, configure printers, and support network connectivity for users.
- Provide Tier I/II user support for software installs, printer setup, account access, and common workstation issues.
- Utilize ticketing systems for documentation and workflow (Remedy, ServiceNow, or similar).
- Enable/disable user accounts following established procedures.
- Support end users in a secure military environment with professionalism and clear communication.
- Handle TACLANE devices, including key uploads (EKMS) and battery changes.
- Follow all Navy COMSEC handling policies—errors can result in personal consequences.
- Maintain strict policy discipline when managing encryption equipment.
- Install, mount, label, and document wired and wireless equipment in network closets, cabinets, safes, and pier-side locations.
- Assist with copper and fiber optic cable runs (pulling, terminating, routing).
- Transport equipment, tools, and materials between PNS-DET sites.
- Support site surveys in accordance with BICSI and Unified Facilities Criteria standards.
- Perform technical tasks aboard submarines and in confined spaces.
- Carry equipment down ladders and maneuver gear in tight quarters.
- Work in close proximity with Navy personnel and contractor teammates.
- Serve as a liaison with Code 109.11 and PNS-DET technical teams.
- Participate in planning for building moves, cabling changes, or infrastructure modifications.
- Communicate clearly with both technical and non-technical personnel.
Required
- Active Top Secret clearance.
- Hands-on experience configuring switches and troubleshooting network connectivity.
- 1–3 years of Help Desk/Desktop Support experience.
- Experience using ticketing systems in an IT operations environment.
- Ability to work in tight or confined spaces (submarines).
- Ability to transport and install network equipment.
- Strong communication skills and adaptability to military work environments.
- Familiarity with TACLANE/EKMS devices or other COMSEC equipment.
- Navy, DoD, shipyard, or submarine environment experience.
- Experience conducting site surveys using BICSI standards.
- Fiber/copper cabling installation experience.
- Understanding of basic network security principles.
- CompTIA Security , Network , or CCENT/CCNA certifications.