Sales Engineer

This position is responsible for developing manufacturing automation solutions for new and existing customers. By actively listening to our customers’ business drivers and challenges and teaming with them to develop a solution that mitigates risk and integrates the right technology, our Strategic Solutions Specialist (Sales Engineer) assist our customers’ in achieving their business objectives. Our Strategic Solutions Specialist (Sales Engineer) is a strong communicator both internally and externally while they build, develop and execute customer relationships and secure business across a variety of industries.

Essential Duties And Responsibilities

• Manages the lifecycle of the sales process from prospecting to securing commitment
• Partners with customers to understand their project business drivers and develop solutions to meet their automation goals.
• Develops and fosters new leads and relationships and maintains and develops existing relationships within the territory and account plan
• Develop and maintain a key account list including existing customers and prospective customers
• Create and execute account and territory plans to achieve annual sales targets
• Communicates effectively across multiple departments with a team approach to solving customer problems
• Understands and follows internal process, and recommends changes to process as needed to assist in the company’s growth goals
  
  

Job Duties

• Effectively presents Concept Systems values and ensures understanding of who we are and the solutions and products we offer
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.
• Present and articulate our offerings to both a technical and non-technical audience
• Listen to the customer and clearly understand their technical needs to develop a complete solution
• Engage in regular communication with key customers
• Coordinate proposals with internal resources to clearly define the unique value proposition offered by Concept Systems
• Act as the key negotiator to facilitate the Concept Systems sales process
• Update CRM to reflect sales activities
• Attend trade shows, conferences, and industry meetings to engage with customers and promote Concept Systems offerings
• Negotiates orders and other commercial terms
• Prepares presentations to customers
• Responds quickly and courteously to service and support issues
• Facilitates communications during project execution, as needed
• Obtains and reviews completed purchase orders and signed contracts from the customer
• Participates in technical and sales training on an ongoing basis
• Works with Sales Director to develop and train others as needed
• Assists in resolving past-due accounts receivable balances for assigned accounts
• Maintains and submits accurate expense reports in a timely manner according to policy
• Meets established sales targets and meets lead and sales metrics as established by the Sales & Marketing Director
• Ensures prompt customer service and complete customer satisfaction.
• Travels to support project and sales requirements.
• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Continuously drives for self-improvement and continued industry knowledge
• Respectfully takes direction from manager.
  
  

Supervisory Responsibilities

This position does not have supervisory responsibilities