What are the responsibilities and job description for the Long-Term Care (LTC) Pharmacy Account Manager position at Concept Pharmacy?
Concept Pharmacy Services is seeking a Long-Term Care (LTC) Pharmacy Account Manager to develop and maintain strong relationships with our long-term care facility partners throughout Northeast Pennsylvania.
Territory: Northeast Pennsylvania
Position Type: Full-Time
In this role, you’ll serve as the primary point of contact for assigned facilities, working closely with facility administrators, Directors of Nursing, nursing teams, business office personnel, pharmacists, delivery staff, billing, and other pharmacy departments. The ideal candidate is highly organized, relationship-focused, and skilled at identifying concerns and coordinating timely solutions.
Key Responsibilities
Build and maintain strong professional relationships with assigned long-term care facilities.
Serve as the primary pharmacy contact for facility leadership and staff.
Conduct routine facility visits and account reviews, generally every 6–8 weeks.
Maintain a daily territory visit schedule and current facility contact lists.
Identify facility concerns and coordinate timely resolution with the appropriate pharmacy departments.
Maintain regular communication with facility leadership and monitor customer satisfaction.
Communicate important pharmacy updates, changes, notifications, and enhancements to assigned facilities.
Work closely with pharmacy, pharmacist, delivery, billing, and other internal teams.
Document significant account issues, complaints, and resolutions.
Communicate facility needs, trends, and service expectations to pharmacy management.
Assist with onboarding new accounts, including meetings, scheduling, and training.
Attend weekly Account Manager meetings and maintain accurate facility information in the pharmacy database.
Benefits
Concept Pharmacy Services offers benefits for this full-time position, including:
Health insurance
Paid time off
401(k)
Paid holidays
If you’re an organized, service-driven professional who enjoys building relationships and working directly with healthcare teams, we’d like to hear from you.