Housekeeping Manager

POSITION: Clean Team Manager

REPORTS TO: Xperience Manager

MIN REQUIREMENTS: High School Degree or Higher, and either 2 years of housekeeping

experience or 2 years of managerial experience

SCHEDULE REQUIREMENTS: Full-Time - must work both weekend days;

SUMMARY / OBJECTIVE

The primary responsibility of the Clean Team Manager is to supervise the housekeeping department to

ensure the cleanliness of a hotel, from public areas (including foyers, hallways, restaurants and event

rooms) to individual bedrooms and bathrooms to back of house areas, including offices and corridors

such that the hotel is presentable and ready to welcome new guests. Other core functions of the Clean

Team Manager’s job include recruitment, training and development, budgeting, stock control, room

inspections, manage linen, and liaising with suppliers. This person has the authority to hire or terminate

employees in the housekeeping department. Another key responsibility of the Clean Team Manager is to

secure lost property, reporting it to the hotel and returning it to the owner.

CONCEPT CORE VALUES

 Guest Satisfaction - This commitment is based on the recognition that success in the lodging

business cannot be achieved without making a serious and genuine commitment to meeting and

exceeding customer satisfaction. Concept aspires to "delight" every customer.

 Associate Satisfaction - As we treat our associates so shall they treat our customers. Successfully

delivering customer service on a consistent basis dictates that the enterprise keeps its focus on

associate happiness, their satisfaction. Concept nurtures and supports individual and team

excellence.

 Community - Concept is committed to supporting all its host communities and the greater

lodging industry in which it conducts business.

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 Transparency - For the enterprise to operate efficiently, Concept is committed to continuously

promoting and nurturing a work environment of open, honest, direct and timely

communications at all times.

 Accountability - Concept recognizes and appreciates that accountability means all associates

take ownership for results and outcomes. We further understand that accountability requires

providing necessary resources. Sustained success warrants that the entire organization is

committed to delivering exceptional operating results.

 Innovation- Concept views itself as an innovator and is committed to encouraging and rewarding

innovation.

GENERAL RESPONSIBILITIES

 Manage the housekeeping operations, including scheduling of personnel

 Maintains open communication in all departments in a professional manner

 Directly supervise all Clean Team Members, Laundry Attendants, and Housemen and their

activities.

 Direct and coordinate the activities of the entire Clean Team Department.

 Ensure the proper appearance of the rooms, lobby and all public areas.

 Act as the Manager on Duty (MOD) when scheduled as such by the Xperience Manager.

 Champion of the hotel's unique concept through service and vibe.

 Conduct the hiring and termination process of all housekeeping staff

 On-board new staff, ie. training on housekeeping duties and ongoing training support

 Expected to work 3 weekday and 2 weekend days

SPECIFIC RESPONSIBILITES

 Operations

 Send end of the day activity and accomplishment email on a daily basis to the Xperience

Manager and a copy to the Xperience Director

 Be proficient on the use of the property management system

 Have a good understanding of all hotel operating procedures, champion Standard Operating

Procedures (SOPs)

 Enforce all existing new policies and procedures with the housekeeping staff

 Train new-hire housekeeping staff on the system and standard operating procedures (SOPs),

along with ongoing training support

 Maintain proper staffing of housekeeping areas by preparing and posting schedules for the

staff in a timely manner

 Conduct weekly departmental meetings, and individual meetings as needed

 Have complete knowledge of room types and target cleaning times for each

 Responsible for laundry, public areas, cart setups, and storage room par levels

 Monitor appearance of the lobby, public areas, public restrooms, business center, vending

and breakfast areas

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 Ensure that the hotel meets/exceeds Concept Hotels’ standards for guest satisfaction in

terms of room cleanliness, maintenance, etc.

 Report any room maintenance challenges, unique situations, or unusual developments to

the Xperience Manager and the Xperience Director

 Constantly monitor front office communication logs

 Handle guest complaints effectively

 Responsible to do room inspections on daily basis

 Responsible to schedule and keep logs for deep cleaning public areas on a weekly, bi-weekly

and monthly and quarter basis.

 Manage linen inventory

 Expected to work 3 weekday and 2 weekend days

 Be willing and able to work any shift and fill in when other employees are not able to work

their scheduled shift

 Accounting

 Understand the Chart of Accounts in order to code the invoices for housekeeping

department

 Effectively control and manage all housekeeping expenses including labor, overtime,

supplies etc., and seek and implement cost saving strategies.

 Monitor housekeeping reports to ensure no discrepancies between the property

management system and the housekeeping lists

 Assist the XM in preparation of the annual plan and the annual budget

 Human Resources

 Conduct the hiring and termination process of all housekeeping staff

 Train new-hires on the system and SOPs

 Evaluate housekeeping staff work performance

 Oversee attendance trends by completing the approved Attendance Tracker

 Motivate, coach and train Clean Team members, set goals and hold team members

accountable, and provide feedback, rewards, and recognition. Review them on a quarterly

basis

 Complete Workers Comp reporting paperwork and report in the absence of the Xperience

Manager

 Assist XM in monthly staff meetings and conduct OSHA training

 Demonstrate a high level of integrity, take ownership of personal and team actions,

communicate effectively, promote collaboration, nurture a positive, professional work

environment, and adhere to Concept’s Standard Operating Procedures

 Promote goodwill by being courteous, friendly and helpful to guests, managers and all other

associates

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 Purchasing

 Maintain all equipment, conduct an inventory on the last day of each accounting period and

maintain housekeeping supplies at par

 Maintain adequate inventory control and ordering while staying within budget

OPTIMUM ATTIBUTES

 Effective communication skills

 Self-starter

 Detail oriented

 Pleasing personality

 Good team player

 Good listener

 Well-groomed and professional appearance

 Open with praise, discrete with criticism

 Innovative and creative

 Problem solver

 Effectively uses technology to accomplish hotels' goals and objectives

 Customer and client focused

 Ability to work under pressure/stress and maintain composure at all time