What are the responsibilities and job description for the Front Desk Supervisor position at Concept Hotels LLC?
POSITION: Senior Xperience Associate
REPORTS TO: Xperience Manager / Assistant Xperience Manager
MIN REQUIREMENTS: High School Degree or Higher, and either 2 years of front office
experience or 2 years of managerial experience
SCHEDULE REQUIREMENTS: Full-Time - must work both weekend days;
SUMMARY / OBJECTIVE
The Senior Xperience Associate is responsible for establishing and maintaining guest services along with
being responsible for the various tasks involved in the overall operation of the front office, including
maximizing sales and controlling expenses of the front office. The Senior Xperience Associate will also
assume the Manager on Duty role in the absence of the Xperience Manager and the Assistant Xperience
Manager and ensure proper management of the front office and staff.
GENERAL RESPONSIBILITIES
Management of the front office operations, including scheduling of front office personnel unless
your hotel has an Assistant Xperience Manager
Manage the Business Center and Vending Operations
Participate in the on-boarding of new front office staff, ie. training on front desk duties
Manage guest review responses via TripAdvisor, Google , Yelp, Guestfolio unless your hotel has
an Assistant Xperience Manager
Assist in generating content for the hotels' social media efforts
Salary : $18 - $19