Director, Account Management

You Will Be Responsible For

• Understanding the digital transformation landscape.
• Understanding CX technical solutions and the value it creates for clients.
• Creating and maintaining strong relationships with business decision makers.
• Delivering sales presentations to decision makers.
• Identifying and planning opportunities that drive account growth.
• Working with the account team to formulate and maintain the Account Growth Plan.
• Coordinating responses to RFI/RFPs.
• Coordinating with sales, technical, and delivery teams to drive positive outcomes.
• Owning the P&L and financials.
• Achieving the business KPI's (Growth %, Revenue, GM, Utilization, CSAT).
  
  

Your Skills And Requirements Will Include

• Relevant Mobility or Similar Industry Focus
• Experience (preferably BPO) in a strategic consulting or software development services company, selling into a mobility (or similar) sector.
• CX Ops experience, AI, Trust & Safety, Training, etc.
• Experience with complex, high-headcount accounts. Able to adapt in a fast-changing environment.
• Possess the financial and business acumen to build compelling account-growth plans.
• A confirmed ability to develop and lead Digital Transformation conversations across a broad spectrum of C-level executives and buyers.
• Consultative Business Development mentality and approach.
• Possesses proven expertise in stimulating business activities, with the ability to think innovatively, yet remains goal-oriented and committed to delivering exceptional results for our clients.
• Previous success achieving revenue targets and strategic growth.
• Hardworking, with exceptional presentation and communications skills.
• Good team building and customer service skills that can help drive satisfaction.
• Negotiate effective commercial terms and agreements.
• Bachelor’s degree in a STEM discipline would be advantageous
  
  

The base salary range for this position is $121,600- $152,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is December 15, 2025.

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish
  
  

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.