Customer Service Representative (Bilingual: English / Spanish) Remote

Join our award-winning “One Concentrix” team as a remote Bilingual Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.) 

MUST SPEAK BOTH SPANISH AND ENGLISH FLUENTLY  

A NEW CAREER POWERED BY YOU  

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a seasonal remote Customer Service / Sales Representative at Concentrix is the right place for you! 

As a remote Bilingual Customer Service Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation. 

CAREER GROWTH AND PERSONAL DEVELOPMENT 

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned. 

WHAT YOU WILL DO IN THIS ROLE  

As a Bilingual Customer Service Representative working from home, you will: 

• Provide customers with product setup sessions, to include tutorials and walkthroughs, to assist in setting up new devices out of the box in the customer’s preferred language 

• Hold authentic, free-flowing conversations with customers to provide customized product setup sessions for their new devices 

• Ask probing questions to ensure customers are receiving personalized sessions based on their lifestyle and needs 

• Use product knowledge, build client relationships, and find new ways to provide customer a high-energy experience while setting up their new products and services 

• Track, document, and retrieve information in databases 

• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred 

• Offer additional products and/or services 

• Deliver expert customer experiences…with a smile. 

YOUR QUALIFICATIONS 

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Bilingual Customer Service Representative (Remote) role include: 

• The ability to read, write and speak fluently both Spanish and English 

• 1 year of customer service experience 

• Sales or technical product experience is a big plus! 

• Comfortable using and explaining technology 

• A high school diploma or GED equivalent 

• Exceptional relationship-building skills, driven by positive, high-energy customer interactions 

• A basic knowledge in probing question techniques and exceptional active listening skills 

• Flexible availability to support various shifts and business needs 

• A quiet, distraction-free environment to work from in your home 

• Dedicated workspace: A quiet, professional environment free from distractions. 

• Multi-tasking proficiency: Ability to navigate fast-paced scenarios with a passion to learn new technologies. 

• Computer literacy: Strong computer navigation skills and general PC knowledge. 

• Pre-hire testing: Access to a desktop or laptop to complete initial computer and internet assessments (a company-issued computer to be provided upon hire). 

• Reliable connectivity: High-speed, hardwired internet (no Wi-Fi, hotspots, or satellite) and a smartphone. 

• Must reside in the United States and have a valid U.S. address for residence. 

WHAT’S IN IT FOR YOU 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: 

• The base wage for this position is $18.31/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. 

• DailyPay enrollment option to access pay "early," when you want it 

• Paid training and performance-based incentives 

• Lucrative employee referral bonus opportunities 

• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more 

• Health and wellness programs with trained partners to help promote a healthy you 

• Mentorship programs that support your rewarding career journey 

• Work-from-home convenience 

• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support 

• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more 

• A range of other perks and benefits 

REIMAGINE THE BEST VERSION OF YOU!  

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their “employer of choice.” 

JOB AVAILABILITY 

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply. 

Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE