What are the responsibilities and job description for the Customer Service / Inside Sales Rep (Onsite) position at Concentrix?
Operations
Summary
This full-time Customer Service / Inside Sales Rep position is a “seasonal” opportunity available through April 15, 2026, with future opportunities to transition into a full-time permanent role based on performance. In this on-site position, you’ll connect with customers through inbound/outbound calls and online channels, delivering exceptional service and expert sales guidance. This role is responsible for delivering exceptional sales guidance and customer service support by addressing routine inquiries and routing expert consultations related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)Description
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an on-site Customer Service / Inside Sales Rep (Concierge) position at Concentrix is just the right place for you!
As a consultative Customer Service / Inside Sales Rep (Concierge), you’ll join an organically diverse team from 70 countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As an on-site Customer Service / Inside Sales Rep (Concierge), you will:
- Actively listen to the customer’s concern and put their goals first
- Understand and identify needs quickly and accurately
- Deliver personalized consultations to build excitement, clarification, and guidance on tax products and the overall tax preparation process
- Guide customers through the entire decision process and ensure successful transitions to tax professionals
- Follow up with leads to encourage completion of their tax filing journey
- Actively contribute feedback to help improve the Concierge program
- Deliver expert customer experiences…with a smile
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Inside Sales Representative role include:
- Must have a high school diploma or equivalent
- 1-2 years of consultative sales experience required (sales through service)
- 1 year of customer service experience required
- Excellent relationship-building and communication abilities
- Proficiency in fast-paced multi-tasking, relationship management
- Highly motivated by results and recognition
- Achieve revenue targets through strategic account management and upselling opportunities
- Some tax knowledge is helpful but not required
- Luxury, Concierge or "care" experience preferred (travel planner, real estate, social worker, case worker, etc.)
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- The base salary for this position is $28/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries may vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
- Sales Incentive program
- Paid Training
- Lucrative employee referral bonus opportunities
- DailyPay enrollment option to access pay “early,” when you want it
- Health and Wellness programs with trained partners to help promote a healthy you
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- A range of other perks and benefits
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
Salary : $28