Crypto Compliance Quality Control Supervisor - (Hybrid)

The Crypto Compliance Quality Control Supervisor will support and oversee financial crime compliance operations within a dynamic, high-growth crypto environment. This position will play a critical role in ensuring high-quality, scalable compliance operations while collaborating closely with an offshore delivery team. This is a client-facing, player-coach role responsible for managing day-to-day operations across transaction monitoring, screening, and Travel Rule workflows. The role will support hands-on casework and include program leadership focused on quality assurance, operational oversight, and stakeholder management. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Crypto Compliance Quality Control Supervisor position at Concentrix is just the right place for you!

As a Crypto Compliance Quality Control Supervisor, you’ll join an organically diverse team from 70 countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Crypto Compliance Quality Control Supervisor, you will:

Operational Leadership & Oversight

• Oversee daily compliance operations across including transaction Monitoring, name and counterparty screening and travel rule validation workflows
• Manage alert queues, case allocation, and workflow prioritization
• Monitor SLA adherence, backlog, and case aging
• Coordinate delivery across onshore and offshore teams

Hands-On Case Support (Player-Coach)

• Perform initial alert reviews and complex investigations during onboarding and stabilization phases
• Support escalations and provide decisioning across, transaction Monitoring alerts, screening matches and travel rule exceptions
• Act as a subject matter expert across crypto investigations

Quality Assurance & Control

• Conduct quality reviews of investigative casework
• Apply QA/QC scoring methodologies aligned to regulatory expectations
• Identify trends, root causes, and areas for improvement
• Lead calibration sessions to ensure consistency across teams

Client Engagement

• Serve as the primary day-to-day point of contact for the client
• Manage escalations and communicate operational insights
• Provide reporting on performance metrics, quality trends, and risks
• Ensure alignment between client expectations and delivery execution

Offshore Collaboration & Workforce Management

• Partner closely with offshore delivery teams to ensure seamless operations
• Support workforce planning, forecasting, and capacity management
• Drive consistency in execution across global teams
• Support onboarding, training, and knowledge transfer initiatives

Continuous Improvement

• Identify and implement process improvements
• Enhance operational efficiency, quality, and scalability
• Support transition and expansion of new workstreams

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Crypto Compliance Quality Control Supervisor role include:

Required Qualifications

• 5 years of experience in financial crime compliance (FCC)
• Strong experience in crypto compliance (required), including: Blockchain analytics investigations and Travel Rule compliance
• Strong understanding of AML/BSA regulatory frameworks
• Experience leading or supervising compliance operations teams
• Hands-on experience with transaction monitoring and investigations
• Strong written and verbal communication skills
• 18 Years of age or older with a completed High School Diploma or GED required
• Ability to work a hybrid weekly schedule including on site in person at 185 Hudson St Jersey City NJ, 07302 and Remote at home
• Strong computer navigation skills and PC Knowledge
• Strong organizational skills with the ability to prioritize levels of urgency within an assigned case load
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently and collaboratively
• Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
• Strong leadership and team management skills
• High attention to detail and quality standards
• Strong analytical and investigative mindset
• Must reside in the United States and have a valid U.S. address for residence

Preferred Qualifications

• Experience with industry-standard tools such as: Actimize, Unit21, Chainalysis, Notabene
• Prior experience in a client-facing role within a managed services or consulting environment or crypto firm.
• BA/BS degree or above preferred

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The salary for this position is $105,000 to 110,000 Annually, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

JOB AVAILABILITY

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

ACKNOWLEDGEMENTS:

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.