What are the responsibilities and job description for the Spotify Online Support Advisor with French and English position at Concentrix and Careers?
Our client helps millions of people to connect to their favorite songs and create a service that people use to discover and enjoy the music and podcasts they love!
Would you like to be a part of a team which supports one of the biggest companies, that provides legal music streaming services? You will demonstrate excellent communication skills and support the Premium users of Spotify via email and chat, on social media, and via the dedicated Spotify Community site.
Are you looking to have a flexible working schedule and work from home in a friendly and positive work environment where you can develop yourself professionally? Join one of the world’s leading organizations that helps customers find the right music or podcast for every moment!
What you need to have is:
Strong communication skills
Excellent French language skills (C1)
Advanced level of English (B2)
Work experience in a customer experience center is an advantage
Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)
Be organized, have decision-making and analytical skills
Readiness to work on shifts Monday to Sunday
Team player with a great positive attitude and strong interpersonal skill
High school education
What do you get from us?
Competitive salary
Permanent Work at Home
Fully paid training
Medical insurance
Life insurance
Performance bonus
Internet allowance
Meal vouchers
Various career development opportunities
Holiday pay
Team and Concentrix events
Getting a free premium account after the 3rd month
Who are we?
With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world’s biggest and best companies.
We’re fanatical about our diverse and passionate people all across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)