Inside Account Executive

Concentra is recognized as the nation’s leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

Using sales skills, customer service, and product expertise, the Inside Account Executive (IAE) will influence customers and optimize business outcomes. The IAE contacts prospective and existing customers whose interest in Concentra is identified through their digital behavior on the Concentra website, engagement with our centers or through other company-defined lead channels. The IAE contacts these customers to maximize their utilization of Concentra products and services. The IAE's customer interactions will include following the Concentra Best-in-Class sales process to telephonically provide solutions, value, and product rates to customers. In this role, the IAE leverages customer knowledge and utilizes a creative approach to identify sales opportunities for continued customer growth and retention.

Responsibilities

• Telephonic and/or digital outreach to prospective customer leads that are generated through digital customer interactions and Concentra website activity or engagement with our centers
• Telephonic and/or digital outreach to existing customer leads that are generated through analysis of existing customers’ utilization of Concentra’s services
• Telephonic and/or digital outreach to other prospective customer leads as identified by analysis
• Maintain strong knowledge of Concentra’s products and services, and leverages this knowledge through the selling and transaction completion processes
• Use Concentra’s Best-in-Class value proposition to telephonically sell occupational health solutions to customers
• Leverage industry knowledge to identify opportunities to maximize the customer’s use of Concentra’s products and services
• Partner with the colleagues at Concentra’s medical centers nationwide to ensure successful delivery of service to customers
• Engage in frequent telephonic follow up to previously sold customers to ensure continued satisfaction and utilization of Concentra’s services
• Ensure the successful set up of accounts within Concentra’s customer database in a way that results in accurate service delivery and smooth customer experiences
• Identify growth opportunities per customer assigned by analyzing usage patterns and services within a historic time period
• Create close and implementation plans that shorten the sales cycle and increases market share by customer
• Perform account research, which includes engaging center, area, and regional leadership teams
• Strategically align Concentra services/channels to realize incremental growth
• Maintain accurate records of all sales and prospecting activities including sales calls, appointments, closed sales, and follow-up activity within assigned territory through the use of a Customer Relationship Management (CRM) tool
  
  

Qualifications

• Education Level: Bachelor’s Degree Major: Degree must be from an accredited college or university.
• Education Details: Bachelor’s Degree in Business Administration, Marketing or related field
• Customarily has at least one year of sales related experience
• Experience with solution and value-based selling
• Experience with Customer Relationship Management (CRM) tool
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Excellent oral and written communication skills, especially telephonic communication
• Consistently meets and exceeds sales goals
• Excellent interpersonal skills
• Persuasive, tactful, and professional
• Confident, extroverted, and driven with a competitive spirit
• Thrives in working outside an office environment
• Demonstrates highest personal and ethical standards
• Working knowledge of computer applications and personal communication devices; familiarity with Microsoft Excel and Outlook; Word experience required
• Basic financial analysis skills
• Excellent organization & time management skills
• Ability to form strong internal and external relationships
• Ability to follow-through and follow-up
• Ability to research and identify quality leads
• Ability to positively adapt to change in a highly dynamic work environment
• Must effectively execute role play scenarios
  
  

Additional Data

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts
  
  

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation , if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.