Telemedicine Coordinator

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Telemedicine Care Coordinator is the face of Concentra, making a positive difference in the patient experience and quality of care. The Telemedical Care Coordinator will begin with a video intake session, virtually assisting patients with their healthcare needs and coordinating care with a Telemedicine Physician or Concentra center. In this position, a positive attitude, ability to make decisions and provide excellent communications will make a direct, meaningful impact on the patient experience.

Responsibilities

• Welcome patients and obtain medical histories from patients; verify patient
• Coordinate patient care through video intake call
• Collect and document patient information to include demographics, chief complaint, review of medications, and allergies
• Screen and triage patients based on intake questions
• Route patient to Concentra doctor or other appropriate care
• Administrative duties as needed including scheduling appointments, contacting patients and customers, and answering calls
• Document in electronic medical record

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: High School Diploma or GED

Job-Related Experience

• Customarily has at least one year of experience with patient interaction via phone and video, preferred
• Customarily at least one year of working in a healthcare office environment, required
• Bi-lingual - conversional fluent, can read and write in both English and Spanish, is a plus

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated intermediate knowledge of PCs, Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
• Demonstrated effective communication and interaction with employers, patients, providers and other employees
• Strong ability to work in a team environment, as well as independently when required
• Knowledge of telemedicine a plus
• Must possess a personal sense of urgency
• Ability to effectively multi-task and adapt to changing business priorities
• Excellent time management and organizational skills are required
• Working knowledge of medical office administration and procedures