Service Call Center Representative (Toyota)

Location: San Diego, CA (On site) | Type: Full Time | Hourly Range: $18/hr Bonus

As a BDC Service Representative, you’re one of the most important team members at Norm Reeves Toyota San Diego. You’re a critical point of contact, primarily for our Service Department guests, and your communication is critical in creating a super experience. You will handle all incoming profit center call for the Sales and Service departments, as well as performing follow up to invite guests to the dealership.

What You’ll Do:

• Communicate effectively with Sales and Service guests according to their preferred method of communication
• Schedule reservations with the Service Team
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer
• Respond to guest and team inquiries in a timely fashion
• Make outbound follow up calls to improve Customer Satisfaction Index (CSI)
• Contact all ‘no-shows’ to reschedule any missed appointments
• Provide order status updates, appointment reminders and handle recall campaigns
• Drive yourself and the team to maintain a super work environment and get better every day

What You’ll Need:

• Full-time availability and at least 18 years old
• Valid driver’s license with a solid driving record
• Friendly, outgoing communication style — you love connecting with both guests and team members
• Comfortable creating a great experience whether in person or over the phone
• Polished, professional presence with a positive, can-do attitude
• Strong organizational skills with a knack for staying on top of details
• Thrives in a fast-paced environment and can juggle multiple tasks with ease

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts