Sr System Analyst, L&I TLC Technology & Solutions

Overview

The Senior System Analyst is responsible for supporting L&I and HR system development and vendor implementation efforts. The Senior Systems Analyst will work with corporate IT and work with cross-functional teams in as required, engage vendors and company stakeholders, and monitor project activity throughout the project life cycle. Additional responsibilities will include development of requirements, scoping documents and use cases. This role involves collaborating with subject matter experts to design, update, and refine digital learning resources for both internal and external audiences. It will also include defining user acceptance testing criteria and working with supporting end users with testing and implementation. This will include working on the on-going enhancement and support for HR and L&I IT in-house systems and forms. within schedule and budget in accordance with applicable specifications and quality requirements. Evaluates, supports, and develops new and existing distance learning and digital learning technologies, applications, and systems that enhance learning and promote the use of technology in training our workforce. Designs and edits digital learning tools. This position is also responsible for providing computer and multimedia support for L&I and HR staff.

Responsibilities

Core Responsibilities

• Follows comprehensive instructional design process from needs analysis through pre-class preparation.
• KPIs and Operational Excellence: Contribute to the achievement of the TLC KPIs and operational excellence.
• Follows comprehensive instructional design process from needs analysis through pre-class preparation. Analyzes and researches latest industry tools to ensure digital training and distance learning is innovative, engaging, and on the cutting edge of training technology.
• Manages digital learning and distance learning projects to enhance learner experience in the classroom and in the field.
• Project Role: Assists in projects of moderate complexity, identifies business opportunities and creates a project plan to meet strategic objectives and outcomes.
• Portfolio Support: Assists in planning and road mapping, including analyzing technology components for vendor support and cybersecurity compliance. Works on developing in-house applications including monitoring product license compliance.
• Deliverables: Assists in designing Subsystem end-to-end flow diagrams, use cases, data models and Systems Development.
• Life Cycle (SDLC) documentation. Delivers value through regular releases and frequent customer testing.
• Desktop and Infrastructure Support: Assists in planning and deployment of all corporate IT software and hardware upgrades. Provides technical support to L&I and HR staff as well as our customers who attend meetings and classes at TLC.
• Works with instructors and/or subject matter experts to develop media training concepts, including the latest multimedia training tools (e.g., VR, AR, etc.).
• Promotes collaboration and develops solid working relationships with instructors, subject matter experts, digital tool development vendors and other business partners.
• Business Relationships and Management: Supports effective lines of communication between L&I, HR corporate IT and the operating areas to ensure proficient and timely execution of projects and initiatives related to systems/software training, evaluation and testing.
• Manages and supports effective lines of communication to ensure proficient and timely execution of projects and initiatives related to systems/software training, evaluation and testing.
• Oversee the safeguarding of the authenticity, confidentiality, and proper handling of all digital learning materials.
• Ensures that all checklists and audits that they are responsible for are accurate and completed on time.
• Conducts field visits and attends meetings in various Company locations.
  
  

Qualifications

Required Education/Experience

• Bachelor's Degree in Information Technology, Adult Learning Education, Curriculum Development or related field and minimum three years relevant experience, or
• Master's Degree in Information Technology, Adult Learning Education, Curriculum Development or related field and minimum two years of relevant work experience.
  
  

Relevant Work Experience

• 3 years of full-time work experience, to include two years of IT, Digital Learning, LMS management, required.
• Computer proficiency, required.
• Strong written and verbal communication skills, required.
• Strong interpersonal skills with the ability to interact with personnel on all levels, required.
• Knowledgeable in basic engineering design and principles, required.
• Ability to work independently, providing oversight, direction, and developmental support for the department, while also collaborating with SMEs and various departments, required.
• Capable of exercising independent judgment and making sound business decisions, required.
• Must be well-organized, detail-oriented, and flexible enough to manage multiple assignments, meet deadlines, and achieve business goals, required.
• Demonstrated ability to provide outstanding customer service while fostering a collaborative and team-oriented work environment that aligns with the Company's Corporate Values, required.
  
  

Licenses and Certifications

• Driver's License Required
  
  

Physical Demands

• Ability to respond to system emergencies
• Ability to climb ladders and stairs
• Ability to work in inclement weather and adverse conditions (i.e., excessive heat, cold, noise, confined spaces)
• Ability to work with, and in, the vicinity of high voltage and/or other high-energy systems
• Stand, walk, and climb ladders and stairs for the duration of the workday
• Wear necessary Personal Protective Equipment (PPE), i.e. fire-retardant clothing and safety harnesses
  
  

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be available for travel both regionally and continent-wide, to attend conferences, meetings, etc. as needed.