What are the responsibilities and job description for the Customer Service Rep Bilingual L1-2 Polish, Russian, Cantonese Mandarin and/or Korean position at Con Edison Company of New York?
Overview
This position offers opportunity for professional growth and advancement. Part-time training will be provided. Only applicants who are bilingual in English and at least one of the following languages. Polish, Russian, Cantonese, Mandarin, or Korean, will be considered.Responsibilities
Core Responsibilities- Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation.
- Utilize various computer based systems to access customer accounts and input transactions.
- Analyze customer accounts to address any billing inquires.
- Required to work Part-Time as a Customer Service Representative.
- Hybrid work schedule, please note hybrid work is subject to change.
- Candidates must be able to attend part-time training within various work locations.
- Required to work at the Customer Operations Call Center in Brooklyn at 30 Flatbush Avenue.
- Required bilingual in English along with Polish, Russian, Mandarin, Cantonese, and/or Korean.
Qualifications
Required Education/Experience- High School Diploma/GED
- Demonstrated ability to follow direction and collaborate effectively within team environments, utilizing PC-based information systems to access and analyze customer account data for informed decision-making. Required
- Must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. Required
- Able to provide outstanding service in every customer encounter and be an effective communicator. Required
- Proficient bilingual in Polish, Russian, Korean, Mandarin, and/or Cantonese. Required
- Bilingual candidates must pass a language performance test. Required
- Other: n/a
- Sit or stand to answer a phone for the duration of the workday
- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
- Possess manual dexterity and the ability to use hands for the duration of the workday
- Work rotating shifts, including nights, midnights, weekends and holidays
- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
- All applicants must pass all required placement exams.
- Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.
