What are the responsibilities and job description for the Channel Support Specialist position at Comtec Information Systems?
Title: Application Engineer (Controls)
Location: Bartlesville, OK
Duration: 6 Months
Position will be onsite – 8 AM – 5 PN Mon - Fri.
Mode of interview: Microsoft Teams
POSITION PURPOSE
Provide exceptional support to Client channel partners, internal sales team, and customers. You will be the first point of contact for the transactional and operations questions, issue and complaint resolution, and tracking, as well as advocate for the channel partners across the ABB factories. The Channel Support Specialist will act as the first escalation point to assisting the sales team to help resolve issues with channel partners and customers. In addition, you will be responsible for coordinating and training channel partners on ABB tools available to them for their transactional and operational needs. You will directly interact with customers, channel partners, factories, sales team, and channel team.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Maintain strong relationships with Sales Management within ABB and within Channel Partners
Initiate, maintain and improve communications with feeder factories to support Channel Partners
Continuously look for opportunities to improve Channel and Customer Satisfaction and grow Sales.
PERFORMANCE MEASUREMENTS
Functional areas of responsibility are completed accurately, timely, and in accordance with established policies and procedures.
Professional business relations exist with Sales Channel Partners. Questions, problems, and information needs are resolved courteously, effectively, and promptly. Assistance is provided as required.
Required documentation, records, reports, and files are complete, accurate, and up to date.
Effective working relations and coordination exist with Company personnel. Information is obtained and conveyed as needed.
Management is informed of area activities and of any significant concerns.
QUALIFICATIONS
Required Knowledge:
Refining processes to achieve better results as a team
Thorough understanding of Quoting, Ordering and Proposal processes
Thorough understanding of Project Management principles and processes
Thorough understanding of the Channel Support and Order process
Responsible for analyzing customer requirements and prepare quotation with cost estimate. Review and understand customers control specifications. Develop control architecture per specifications and equipment requirements. Prepare control functional specifications for systems, stations and/or work cells. Review and identify control modification requirements of existing equipment to accommodate proposed changes. Prepare cost estimates for system, station etc. control requirements. Coordinate customer activities relative to controls (i.e.. Attend meetings and make presentations).
Job Type: Contract
Pay: $30.00 per hour
Experience:
- channel partner support: 3 years (Required)
- quoting/order entry systems: 2 years (Required)
- cost estimation: 2 years (Required)
- proposal generation: 1 year (Required)
Ability to Commute:
- Bartlesville, OK 74006 (Required)
Work Location: In person
Salary : $30
