Application Support Engineer - SCADA & ITOA Scheduling

Role: Application Support Engineer SCADA & ITOA Scheduling

Location: Long Island, NY

Mode: Hybrid(2 days onsite in a week)

The Application Support Engineer will provide technical, operational, and administrative support for mission-critical applications that enable SCADA (Supervisory Control and Data Acquisition) and ITOA Scheduling Switch Operations. This role ensures the reliability, performance, and security of control-room and field-operations systems. The engineer will also own key processes for application metrics, monitoring, patch management, and compliance reporting, ensuring systems remain stable, up-to-date, and optimized. The ideal candidate has strong analytical skills, experience with real-time operational systems, and the ability to work in a high-availability environment with strict change-management controls.

Key Responsibilities

Application Support & Operations

• Provide L2/L3 support for SCADA and ITOA Scheduling applications, including issue investigation, root-cause analysis, triage, escalation, and resolution.
• Monitor system health, data flows, alarms, and performance indicators for real-time operational systems.
• Support Switch Operations workflows, ensuring applications function reliably for planning, scheduling, and executing operational switching.
• Maintain uptime and SLAs for mission-critical systems, ensuring rapid response to incidents.
• Collaborate with Control Room Operators, System Operators, Field Technicians, and Engineering teams.

Release, Patch, and Configuration Management

• Plan, coordinate, test, and deploy patches, version upgrades, hotfixes, and firmware updates.
• Validate vendor releases and ensure compatibility with production SCADA and scheduling environments.
• Maintain configuration documentation, baselines, and change-management records per organizational requirements.
• Automate patching and deployment pipelines where possible (CI/CD preferred).

Metrics, Monitoring & Reporting

• Develop, maintain, and present system performance metrics, operational dashboards, and reliability KPIs.
• Establish proactive monitoring for availability, latency, security events, and data integrity issues.
• Produce regular operational reports for leadership, audit, and compliance stakeholders.
• Analyze trends to identify recurring issues, capacity constraints, or areas for optimization.

Incident & Problem Management

• Lead technical investigations for high-severity incidents, including coordination with cross-functional teams and vendors.
• Perform root-cause analysis and implement long-term corrective actions.
• Participate in on-call rotations to support 24/7 operations when required.
• Occasional off-hours work for patching, upgrades, or incident response.

Required Qualifications

• 3 7 years of experience supporting enterprise or operational technology systems.
• Hands-on experience with SCADA systems, OT environments, real-time control systems, or grid/field operations software.
• Familiarity with scheduling or switching operations tools (ITOA or equivalent).
• Strong understanding of Windows Server/Linux environments, networking, and application integration.
• Experience with patching tools, configuration management, and application lifecycle support.
• Familiarity with SQL queries, scripting (PowerShell, Python), or automation tools.
• Experience in the electric utilities, energy, power generation, transmission, or industrial control systems domains, is preferred.
• Ability to troubleshoot complex technical issues under time pressure.
• Strong communication, documentation, and stakeholder engagement skills.