What are the responsibilities and job description for the Smartsheet Administrator position at ComTec Information Systems (IT)?
Title: Smartsheet Administrator
Location: Newark NJ. Hybrid (3 days a week onsite.)
Duration: Fulltime with ComTec
RESPONSIBILITIES
Solution Administration and Configuration
• Configure and maintain Smartsheet solutions supporting business and IT processes.
• Develop and maintain sheets, reports, dashboards, forms, templates, workflows, and automated notifications.
• Troubleshoot formulas, cross-sheet references, automation workflows, permissions, and reporting issues.
• Support standardized solution templates and reusable components.
• Partner with teams to translate requirements into scalable Smartsheet solutions.
• Review proposed Smartsheet solutions to ensure they follow platform architecture and governance standards.
User Support and Incident Management
• Provide Tier 2/Tier 3 support for Smartsheet-related incidents and service requests.
• Diagnose and resolve issues involving access, permissions, automation, formulas, reports, dashboards, integrations, and platform functionality.
• Escalate product defects and complex technical issues to Smartsheet Support when required.
• Document known issues, troubleshooting procedures, and platform support processes.
• Participate in incident, problem, and change-management processes.
Platform Monitoring and Release Management and Platform Admin
• Monitor Smartsheet service health, administrative alerts, and platform changes.
• Review Smartsheet product releases and assess their impact on the organization.
• Coordinate testing and communication of significant new functionality or platform changes.
• Maintain documentation for platform configurations, integrations, standards, and administrative procedures.
• Participate in change-management processes for production Smartsheet solutions.
REQUIRED SKILLS
• 5 years of experience as Smartsheet Administrator.
• Experience in Configuring Smartsheet and supporting business and IT processes.
• Experience in Developing sheets, reports, dashboards, forms, templates, workflows, and automated notifications.
• Experience in Troubleshooting formulas, cross-sheet references, automation workflows, permissions, and reporting issues.