What are the responsibilities and job description for the Helpdesk Technician position at ComSys, Inc.?
Position Type: Full-Time (Part-Time arrangements may be considered for exceptional candidates)
Job Summary
Responsible for providing technical assistance and support related to computer systems, hardware, and software. Responds to helpdesk tickets, isolates problems, determines and implements solutions.
Responsibilities and Duties
- Provide technical assistance and support for incoming issues related to computer systems, software, and hardware.
- Respond to helpdesk requests by email, in person or over the phone.
- Maintain daily performance of computer systems.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Track and maintain inventory of computer hardware and software
- On-call, after-hours support on a rotating basis
Qualifications and Skills
Must be at least 18 years old.
Must have a valid Driver's License.
The ideal candidate will also demonstrate the following qualities:
- Good communication skills
- Eager to learn and solve new problems
- Certifications or two years of experience in computer IT support.
- Good organizational and time-management skills
- Good technical problem-solving skills and the ability to learn and troubleshoot software applications
- Ability to work independently and apply discretion while solving problems:
- Ability to work in a team environment.
- Basic experience in Windows 10/11 pro, MS Office, MS based applications.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Health insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $40,000 - $45,000
IT HELPDESK INTERN
Bear Property Management Inc -
Kenosha, WI
IT HELPDESK INTERN
Bear Real Estate Group -
Kenosha, WI
Automotive Technician with Classic Kia
Kia Veterans Technician Apprenticeship Program (VTAP) -
Waukegan, IL