What are the responsibilities and job description for the Operations Manager Repair Services (Central Indiana) position at ComSonics?
ComSonics is hiring an Operations Manager to lead our Repair Services operation in Greenwood, Indiana. This role is responsible for overseeing a team of 30 that receives, repairs, and ships electronic equipment to customers accurately and on time. Reporting directly to the Vice President – Products and Services, this position has full ownership of day‑to‑day operations, team leadership, and financial performance.
The Operations Manager leads repair operations and sets expectations for quality, turnaround time, and productivity. This role is responsible for hiring, coaching, and developing employees, managing schedules and workload, and ensuring the team has the tools, training, and processes needed to perform at a high level. Continuous improvement of workflow, efficiency, and accountability is essential.
Financial responsibility includes managing the operating budget, controlling costs, and overseeing P&L performance. Key operational metrics are tracked and reported to leadership, with data used to drive decisions and improvements. The role also ensures compliance with the ISO 9001 quality management system and partners closely with customer service and sales to support expedite requests, equipment status updates, and shipment timelines.
Qualified candidates will have a bachelor's degree in a related field or at least five years of related operations or leadership experience, with equivalent combinations considered. Experience leading teams in a hands‑on repair, service, or technical operations environment is strongly preferred. Candidates should be comfortable managing priorities, solving operational problems, and communicating clearly. Proficiency with the Microsoft Office Suite and experience using an ERP system are required, along with a valid driver's license and acceptable driving record.
The position is onsite in Greenwood and involves a mix of office and repair‑shop activity, including moving throughout the repair operation, communicating with team members, and occasional physical activity. Reasonable accommodation may be made for individuals with disabilities.
Why ComSonics
At ComSonics, ownership isn't just a concept. It's built into who we are. As one of the oldest ESOP companies in the U.S., our employees are also shareholders. That means when the company succeeds, you directly share in that success, creating a deeper sense of pride, accountability, and connection to the organization.
We offer opportunities for career growth in a dynamic, innovative environment, along with comprehensive health coverage, wellness support, and generous paid time off.
If you're ready to lead with purpose, drive meaningful results, and build something you can truly own, we'd love to hear from you!
ComSonics is an Equal Opportunity Employer. We do not discriminate against applicants or employees on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other status protected by applicable law.