What are the responsibilities and job description for the HR Customer Service Representative - Workday Support position at Comrise?
Position: HR Customer Service Representative - Workday Support
Location: New York, NY
Schedule & Work Location Arrangements
- Work Arrangement (Hybrid Model):
- Nov – Dec: Remote
- Jan – Feb: 100% On-Site (System Go-Live Support)
- March Onward: Anticipated return to Remote (Must maintain hybrid flexibility for on-site business needs)
- Standard Shift Schedule: Monday – Friday, 8:00 AM – 4:00 PM OR 11:00 AM – 7:00 PM (Assigned shift)
- Mandatory Go-Live Schedule Requirements:
- Must be available to work Dec 31 (New Year’s Eve) and Jan 1 (New Year’s Day) for the system launch.
- Must be available to work weekend shifts on Jan 2–3 and Jan 9–10 (Eligible for overtime pay rates per company policy).
Job Overview
We are seeking a friendly, customer-focused HR Customer Service Representative to join our HR Resource Center team. In this entry-level HR support role, you will serve as the first point of contact for employee and manager inquiries across telephone, email, and ticketing channels—providing fast, helpful service while guiding callers to self-service tools.
No prior HR software experience is required; full hands-on training on Workday HCM and enterprise system tools will be provided! This role is an excellent foot-in-the-door opportunity for customer service professionals looking to build a career in Corporate Human Resources, HR Shared Services, or Systems Support.
Key Responsibilities
- Frontline Customer Support: Answer inbound calls, emails, and service desk tickets from employees regarding general HR policies, benefits, payroll questions, and portal navigation.
- First-Touch Resolution: Utilize provided call scripts, step-by-step guides, and the HR knowledge base to answer basic-to-moderate questions on the first contact.
- Self-Service Guidance: Help employees and managers learn how to navigate direct-access portals and find resources independently.
- System Data Entry: Learn and execute day-to-day administrative data entry and simple transactions within our Workday system under guided supervision.
- Go-Live & Hypercare Support: Assist callers during our new HR system launch by answering login/navigation questions and logging feedback tickets.
- Ticket Escalation: Document employee interactions clearly in our case management tool and escalate complex or high-priority issues to Tier 2 specialist teams when needed.
Qualifications & Requirements
Minimum Qualifications:
- Education: High School Diploma or GED equivalent required.
- Customer Service Aptitude: 1 years of experience in call centers, retail, hospitality, office administration, or customer service environments.
- Communication Skills: Excellent verbal phone etiquette, active listening skills, and clear written communication.
- Computer Proficiency: Comfortable using basic office software, navigating web browsers, typing accurately while speaking, and learning new software applications.
- Work Style: Dependable, patient, and detail-oriented with a willingness to learn HR processes.
- Schedule Availability: Must be fully available to work the assigned shift, the hybrid schedule transitions (remote to on-site in Jan/Feb), and the mandatory holiday/weekend Go-Live dates (Dec 31, Jan 1, Jan 2–3, Jan 9–10).
Preferred Qualifications:
- Prior experience in a call center, service desk, or corporate office setting.
- Associate’s Degree, vocational training, or coursework in Business, Communications, or Human Resources.
What Makes This a Great Opportunity
- Free HR Systems Training: Gain paid, hands-on exposure and direct resume experience with Workday, the leading enterprise HR software platform.
- Career Foot-in-the-Door: Learn core corporate HR operations and set yourself up for future advancement into HR, Operations, or Systems roles.
- Hybrid Work Flexibility: Enjoy a blend of remote and on-site working environments.
Salary : $22