Bilingual Mandarin Dispatch supervisor

Position Overview

We are seeking an experienced and proactive Dispatch Supervisor to lead our on-site dispatch operations. The Dispatch Supervisor will oversee daily scheduling, coordination, and monitoring of transportation activities to ensure efficient, compliant, and on-time delivery performance. This role requires strong leadership skills, operational expertise, and the ability to coach and manage dispatch staff and drivers while maintaining service quality and safety standards.

Key Responsibilities

Leadership & Team Management

• Supervise and guide dispatchers and support staff to ensure consistent, efficient, and accurate dispatching.
• Train, mentor, and evaluate dispatch team members, fostering a culture of accountability and high performance.
• Coordinate workload distribution across the team and monitor productivity.

Dispatch & Scheduling Oversight

• Oversee scheduling and dispatch of drivers, trucks, and shipments, ensuring alignment with delivery requirements and company policies.
• Approve and optimize routing plans for efficiency, cost-effectiveness, and safety.
• Monitor daily dispatch operations and provide escalation support for complex scheduling or routing issues.

Communication & Coordination

• Serve as the primary escalation point between drivers, customers, warehouse staff, and management.
• Ensure professional communication standards are maintained across the dispatch team.
• Collaborate with operations leadership to align dispatch strategies with overall business goals.

Tracking, Compliance & Performance Management

• Oversee real-time monitoring of fleet activity using TMS and GPS tracking systems.
• Ensure dispatch team maintains accurate logs of driver hours, vehicle availability, and shipment status.
• Enforce compliance with DOT, FMCSA, and company regulations, addressing violations promptly.
• Review KPI reports and implement corrective actions to achieve on-time performance and service quality targets.

Problem Solving & Incident Management

• Provide leadership during delays, breakdowns, weather disruptions, or other incidents by directing reroutes and recovery plans.
• Investigate and report service failures, accidents, or escalated issues to senior management.
• Partner with the operations team to minimize disruptions and improve overall service reliability.

Administrative & Reporting Duties

• Review and approve documentation, such as bills of lading, manifests, and compliance records.
• Oversee preparation of performance and compliance reports for management.
• Support payroll accuracy by verifying driver hours and mileage submitted by dispatchers.

Qualifications

Required

• High school diploma or equivalent (Associate’s or Bachelor’s degree in logistics, supply chain, or related field preferred).
• 4 years of experience in transportation dispatching or logistics, including at least 1–2 years in a supervisory or leadership role.
• Proficiency with dispatching software, TMS platforms, GPS tracking, and Microsoft Office Suite.
• Strong leadership, coaching, and team-building skills.
• Ability to work flexible hours, including nights, weekends, or holidays as required.
• Bilingual Mandarin for better communication internally with China team.

Preferred

• Experience managing a fleet or dispatching in a high-volume logistics environment.
• Strong knowledge of DOT regulations, FMCSA rules, and regional transportation laws.

Core Competencies

• Leadership & Team Development: Ability to train, coach, and motivate a dispatch team.
• Operational Excellence: Strong decision-making in fast-paced, high-pressure situations.
• Compliance & Safety Focus: Ensures adherence to transportation regulations and company policies.
• Customer Service Orientation: Maintains clear, professional communication with clients and partners.
• Analytical & Problem-Solving Skills: Ability to identify issues quickly and implement effective solutions.

Physical Requirements

• Ability to work in an office/dispatch center environment on-site.
• Prolonged periods sitting at a desk and using a computer.
• Occasional walking in warehouse or yard areas.

Compensation & Benefits

• Competitive salary (based on experience).
• Health, dental, and vision insurance.
• Paid time off (PTO)
• Retirement plan options.
• Career advancement opportunities within logistics and operations management.