What are the responsibilities and job description for the System Administrator position at ComResource?
Position Overview: We are seeking a skilled and motivated System Administrator to join our team at ComResource, a leading Managed Service Provider (MSP). The ideal candidate will have a minimum of 2 years' experience working with Azure and Microsoft 365, as well as 2-5 years' experience in managing local infrastructure systems, including Windows Servers, networking equipment, and security protocols.
Responsibilities:
- Manage and maintain Azure-based environments, ensuring optimal performance, security, and scalability.
- Administer Microsoft 365 applications, including Exchange Online, SharePoint, and Teams, to provide seamless collaboration and communication solutions.
- Oversee local infrastructure systems, including Windows Servers, endpoints, and other related components.
- Configure and manage networking equipment, including firewalls, switches, and wireless access points, to ensure reliable network connectivity.
- Maintain Active Directory services, including DHCP and DNS, to support user authentication and resource access.
- Utilize Azure Active Directory to manage user identities and access rights, ensuring proper security measures are in place.
- Handle Microsoft Office and Microsoft 365 management tasks, troubleshooting issues and optimizing configurations.
- Implement key security and management concepts such as multi-factor authentication, conditional access, mobile device management, and mobile application management.
- Manage Active Directory hybrid configurations and integrate on-premises environments with cloud services.
- Utilize Group Policy and/or Intune Device Management to implement and maintain device policies and configurations.
- Provide support and assistance through ticketing and support solutions, addressing user inquiries and technical issues promptly.
- Monitor and manage systems remotely, utilizing remote monitoring and management solutions to ensure system health and performance.
- Collaborate effectively with team members and clients to deliver exceptional IT solutions and services.
Qualifications:
- Minimum of 2 years' experience working with Azure and Microsoft 365.
- 2-4 years' experience working with local infrastructure systems, including Windows Servers and endpoints.
- Proficiency in networking concepts and experience with network equipment, including firewalls, switches, and wireless access points.
- Strong understanding of Active Directory, DHCP, and DNS administration.
- Knowledge and experience with Azure Active Directory management.
- Familiarity with Microsoft Office and Microsoft 365 administration.
- Knowledge of Zero Trust Security Concepts utilizing multi-factor authentication, conditional access, mobile device management, and mobile application management.
- Experience with Active Directory hybrid configurations and Intune management.
- Previous experience with ticketing and support solutions.
- Familiarity with remote monitoring and management solutions.
- Experience within an MSP environment is a plus.
- Excellent communication and collaboration skills.
- Relevant industry certifications, such as CompTIA, Microsoft MCSE, MS-102, MS-100, AZ-104/500/700/305, SC-300/400/100 are advantageous.
Familiarity with CIS, NIST, HIPAA, GDPR, CMMC are advantageous.