Director Information Technology Operations

IT Operations Director

Lead IT Operations. Enable Business Growth. Drive Technology Strategy.

FULL TIME ONLY - C2C/CTH/3RD PARTY CANDIDATES NOT ACCEPTED

We’re looking for an IT Operations Director to lead and optimize service desk operations, infrastructure support, enterprise application performance, data integrations, and user support. This is a highly visible leadership role for someone who can align IT operations with business objectives, apply ITIL-based best practices, and support scalable growth initiatives.

This leader will work closely with senior leadership to ensure technology readiness across operational excellence, customer experience, sales enablement, and long-term strategic growth.

What You’ll Do

• Develop and maintain communication programs that keep senior leadership informed on the operational readiness, performance, and strategic direction of Information Technology.
• Lead the IT team through identification of priorities, work assignments, technical guidance, and professional development support.
• Proactively stay informed on industry trends, emerging technologies, cybersecurity risks, and enterprise technology solutions.
• Partner with executive leadership to develop and execute multi-year technology roadmaps supporting operational growth and scalability.
• Mature and maintain ITIL-aligned processes including incident, problem, change, asset, and service management procedures.
• Oversee and manage managed service providers (MSPs) and third-party technology vendors through defined performance metrics and service expectations.
• Develop reporting and operational visibility around service desk ticketing, system performance, backups, patch management, cybersecurity monitoring, and infrastructure health.
• Identify, troubleshoot, and manage resolution of system, application, and network performance issues.
• Ensure technology platforms remain current, secure, scalable, and aligned with business needs.
• Serve as a change agent promoting continuous improvement, operational efficiency, and technology adoption throughout the organization.
• Perform analysis of cloud-based and on-premise infrastructure environments and contribute to architecture, integration, implementation, and optimization initiatives.
• Evaluate hardware, software, licensing, and infrastructure requirements and make recommendations to support business operations and future growth.
• Manage IT infrastructure policies, access controls, and user credential management to ensure security and compliance standards are maintained.
• Lead equipment lifecycle management, technology asset forecasting, licensing strategy, procurement planning, and inventory management.
• Support and maintain enterprise CRM and field service platforms including ServiceTitan, or similar enterprise operational systems.
• Work jointly with Business Intelligence and Data resources to support operational reporting, sales enablement tools, dashboards, system integrations, and enterprise data initiatives.
• Collaborate cross-functionally with operations, finance, sales, customer service, and field leadership teams to identify and implement technology solutions that improve efficiency and customer experience.

What You Bring

• Strong leadership skills with demonstrated experience developing and growing IT organizations.
• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or related technical field preferred.
• 5 years of progressive IT leadership experience managing infrastructure, enterprise applications, and operational technology environments.
• Experience leading cross-functional enterprise application and infrastructure projects of varying size and complexity.
• Experience supporting multi-location operational environments with distributed users and systems.
• Strong understanding of IT infrastructure, networking, cybersecurity principles, cloud technologies, and enterprise systems administration.
• Experience managing vendors, MSP relationships, software licensing, and technology budgets.
• Excellent communication skills with the ability to translate technical concepts into business-focused recommendations for executive leadership.

Preferred Qualifications

• ITIL v3 or v4 certification preferred.
• Experience supporting residential home services, field service, or multi-branch operational environments preferred.
• Experience with ServiceTitan, FieldEdge, or similar enterprise CRM/field service management platforms.
• Experience working within Azure cloud-based environments.
• Strong knowledge of Microsoft 365 administration, security, and user management.
• Knowledge of integrating AI technologies and automation tools into business operations.
• Knowledge of cybersecurity frameworks, endpoint protection, threat monitoring, and disaster recovery planning.
• Experience supporting business intelligence, reporting, and enterprise data integration initiatives.

Why This Opportunity?

This is an opportunity to take a strategic leadership role in shaping IT operations, technology roadmaps, infrastructure, enterprise systems, and business enablement while partnering directly with executive leadership.

Note to Agency Recruiters:

No agency submissions, third-party recruiters, or unsolicited resumes will be accepted for this position. Any & all unsolicited resume submissions will be considered property of ComResource.