What are the responsibilities and job description for the Call Center Representative (Payment) position at CompWorldWide?
Customer Identification and Segmentation
- Provide identified enterprise customers currently using CC for payments
- Segment customers based on transaction volume and readiness for ACH adoption
Migration Strategy and Execution
- Develop a detailed migration call plan for transitioning to ACH
- Execute the transition in phases to ensure minimal disruption, handle all customer concerns
Customer Communication and Support
- Provide clear communication and guidance to customers regarding the benefits and process of switch to ACH
- Offer onboarding support and troubleshooting
- Issue any promotional credits based on transition performance
Monitoring and Reporting
- Track adoption rates and cost savings post-transition
- Provide regular updates and troubleshooting during the transition
Future Expansion Planning
- Evaluate the success of the initial transition
- Propose a roadmap for expanding ACH adoption to additional customer segments if performance metrics are met.