Learning Experience Designer

Location: Shelton CT, Louisville KY or North Palm Beach FL (Hybrid)

In this position, you’ll be based in the Shelton CT, Louisville KY or North Palm Beach FL office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We have a rewarding opportunity for an experienced Learning Experience Designer or Instructional Designer to join our client education team within Computershare’s Entity Solutions business (CES).

CES is a fast-growing division that’s shaping the future of corporate governance and entity management through our smart, transformative services and solutions. As part of our highly collaborative team, you’ll play a key role in designing innovative, user-centric learning experiences that empower our clients to navigate our CES applications and achieve their goals.

A role you will love

Reporting to the Education Program Manager, you’ll collaborate with a forward-thinking team to create learning solutions that deliver real impact. We focus on performance-driven design and strive to elevate the client’s experience at every step of their learning journey with us. If you have a talent for transforming complex software processes into clear, engaging, and results-oriented content, you’ll enjoy this opportunity.

Some of your key responsibilities will include:

• Design, develop and maintain learning solutions for our CES applications, including eLearning, software simulations, how-to videos (screencasts), how-to guides and certification exams.
• Apply learning experience design principles and best practices to enhance content and ensure results.
• Develop performance-focused and appealing eLearning with Articulate Rise and Storyline including software simulations and assessments.
• Develop high-quality, easy-to-follow video screencasts using Camtasia and your own voiceover narration.
• Simplify complex software processes into clearly written how-to instructions.
• Apply user experience (UX) and graphic design best practices to design solutions with intuitive navigation, engaging interfaces and appealing graphics.
• Adhere to project management (Monday.com) and other team processes and standards for efficiently completing your work.
• Continuously evaluate and improve learning experiences based on user feedback, data insights and performance metrics.
• Embrace a marketing mindset in order to champion and promote our learning solutions (both internally and externally) to gain buy-in and increase usage.
• Meet and effectively collaborate virtually with your global team on a weekly basis.
• Communicate and build relationships with other CES functions with the goal of supporting each other and serving our clients.
• Stay up to date with learning design trends and be especially curious about AI.

• On rare occasions, you may be asked to facilitate instructor-led trainings (both virtual and in-person).
  

What will you bring to the role?

• University degree; or a minimum of six years related experience; or equivalent combination of education and experience.
• 3-6 years of experience designing and developing digital learning solutions as a learning experience designer, instructional designer, learning specialist or similar role.
• Experience developing eLearning with Articulate Rise and Storyline (required). Ability to produce assessments, software simulations, and complex interactions at an eLearning Level 3-4.
• Experience developing software screencast videos with Camtasia or similar applications.
• Experience using SnagIt or similar software to produce screenshots.
• Strong ability to write technical language and instructions for how-to guides.
• Experience collaborating strategically with subject matter experts (SMEs) and stakeholders to assess learning needs, gather content/expertise and efficiently manage the review process.
Excellent productivity and project management skills.

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Portfolio required! Please provide a link to examples of your work. Preference will be given to portfolios that include software how-to guides and videos.

This position may require up to 10% travel based on business need.

Rewards designed for you

Paid parental leave , flexible working and a caring and inclusive culture.

Health and well-being rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub .

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